The staff was very helpful, they proposed me an upgrade for free because my luggage was too cumbersome to move up the stairs! Very helpful and easygoing warm welcoming :) all the facilities are in great condition. The only downside was a few noticeable hairs on the moquette. Still, rooms are very comfortable and styled with care and taste.

Our check in was efficient and welcoming. Staff were very informative and gave good recommendations on places to eat during our visit. Will definitely stay again.

Vi havde et skønt ophold i junior-suiten, højt til loftet og masser af plads. Flot indretning i den gamle bygning. Morgenmadsprodukter tilgængelige. Vi spiste på The Button Factory, kan anbefales.

Fabulous stay - place was quirky and comfortable and surprisingly quiet for the location

Great hotel v friendly

Really great stay and amazing staff

The room was small but nicely decorated, comfortable and clean. The staff were very helpful and there was a good selection of complimentary food and drink for breakfast.

Bed very comfortable, nice pub next door

Having stayed here previously, i chose this hotel versus others more central to Birmingham. An easy walk from Jewellery Quarter rail station. The room was smart, clean & comfortable.

Excellent stay in this lovely big town house. Very clean too. Tea and coffee in the room also and continental breakfast served in the ajoining pub. 15 min walk to Ulitita Arena too.

It was an excellent experience and the hotel was very clean.

Nice property but warm in room although two fans provided.

All the staff were friendly and helpful. We loved the look of the hotel and our bedroom, was very comfortable and satisfactory. Had all that we needed and was just an overall great place to say at for our weekend trip.

Lovely room. Nice decor. Hotel was quiet.

A charming hotel- comfortable, well located and welcoming.

Easy, friendly check-in and nice room. Fab bathroom. Great to have an 'on-the-go' breakfast available in the morning (yoghurt, fruit & porridge pot). Bit of a walk from New Street station but I enjoy walking so fine for me. Pleasant walk into the town (20 - 30 mins) The only down side for me was the noise from the Button Factory next door which I thought may be quieter on a Monday night. I should imagine it's a nice vibe if you're wanting to eat there or have a drink (looked nice inside and with rooftop terrace) but not so great when you have an early start for work and need to get some sleep! Would stay again but ask for a quieter room if possible.

Did not sleep for 2 nights the 1st the ceiling came down the floor above fire alarms w.2en1t off at 12.30PM a lot of noise and commotion I had to ask what was happening 2nd night 1.10 3 people where in/out making a lot of noise I had to get up and remind them I was trying to sleep. Very dissapointed with stay set against the cost for 2 nights.

What a gem! Easy and efficient check in, room was beautifully finished and styled - the free-standing bath in the room is a luxury feature. I loved all the ceiling and wall achitraves, and the attention to detail was immaculate. Very comfortable furnishings, bed included. Centrally located, short walk to Utilita Arena and Town centre. No onsite parking but a local carpark was less than a 5 minute walk which priced at the same as the other hotels' parking options in the area. Would definitely return if visiting again.

Superb stay, fabulous decor, very high standard of cleanliness, excellent choice of in room products…. Taylor’s coffee etc. check in next door at the Button Factory which is straightforward. Plenty of street parking which is free after 6 on Friday, no parking at the Townhouse. Uber to the Bullring was £6 however we also walked canal side into town. Breakfast was served in the Button Factory and is a plentiful continental. The staff are simply superb, thank you. Can’t wait to stay again, beats any chain hotel .

Just rather loud, but that was expected really given the location so not really a criticism !