There is no lift. We have to bring our luggages with ourselves to upstairs. The meubels are old. I chose this hotel because of near to National University of Malaysia. Yes, I feel disappointed. I think the owner should put honestly their profile in web. The price is (very) expensive compare hotels in Bukit Bintang KL. And the person in front desk asked 10RM for 'Pelancongan' (?) and Deposit 30RM. This is the first time I stay in this hotel and I do not recommend it. But, the towels and linens are clean. 😊