Horison Plaza Inn Kendari

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Overall Ratings & Reviews Horison Plaza Inn Kendari

Traveloka (2,274)
Other sources (1)
8.5
Very Good
From 2,274 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.7

Service and Facilites

8.5

People often mention about Horison Plaza Inn Kendari
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Distance to City Center (44)
Staff Friendliness (41)
Bedroom (41)
Ambiance (36)
Hotel Area (36)
Accessibility (35)
Room Space (35)
Taste (34)
Bathroom (32)
Family Friendly (30)
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Traveler Reviews Horison Plaza Inn Kendari

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Customer reviews
Fifi P.
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Medical
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9.7
/10
Reviewed 5 day(s) ago
Check-in time was very long, at 1 PM. Hopefully, there will be an early check-in service in the future. Booking specific rooms is no longer accepted, even though previously it was allowed and well-serviced if booking a specific room on a certain floor.
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A***h
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8.2
/10
Reviewed 3 week(s) ago
Fast service, given early check in, clean hotel, so far so good.
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Accommodation's Reply
12 Nov 2025
Best regards, Plaza Inn Kendari by Horison Thank you for your review. We are delighted to have you as our guest during your visit to Kendari. We are delighted to have served you with such warm hospitality. We will share your review with our staff to inspire our team to serve you better. We are committed to providing the best service and facilities to our guests by introducing new innovations in our breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better service and facilities. Best regards, Aldin Ferdaus General Manager
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Syarifudin
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Business
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9.1
/10
Reviewed 5 week(s) ago
Great food, close to the city center, clean and tidy, reasonable prices, and easy access to public facilities.
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Accommodation's Reply
21 Oct 2025
Best regards, Plaza Inn Kendari by Horison Thank you for your review, Mr. Syarifudin, for trusting us to take care of your stay in Kendari. We are honored to have served you so sincerely. We will share your review with our staff to inspire our team in their service. We are committed to providing the best services and facilities to our guests by introducing new innovations during breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better services and facilities. Best regards, Aldin Firdaus General Manager
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Windy S.
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10.0
/10
Reviewed 5 week(s) ago
The food is delicious and the service is friendly
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Best regards, Plaza Inn Kendari by Horison Thank you, Windy S., for your kind review. Thank you for choosing our hotel as your accommodation during your stay in Kendari. We are honored to have served you with our warm hospitality. We will share your review with our staff to inspire our team in their service excellence. We are committed to providing the best services and amenities to our guests by introducing new innovations in breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better services and amenities. Best regards, Aldin Ferdaus General Manager
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C***s
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10.0
/10
Reviewed 6 week(s) ago
This is an okay hotel, okay for the price too.
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Plaza Inn Kendari by Horizon would like to extend our warmest greetings to you. Thank you for choosing our Kendari Hotel. We are very glad that you enjoyed your stay. We will share your feedback with all our staff to encourage them. We have improved our breakfast and are always committed to providing the best service and facilities. We look forward to welcoming you to our Kendari Hotel. Thank you! General Manager Aldin Ferdaus
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Fatmawati S.
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Staycation
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8.5
/10
Reviewed 7 week(s) ago
Recommendations for those of you who are in Kendari city, vacationing with family while working, I don't need to bother exercising because this hotel provides a gym, the food is varied, basically recommendations for you, thanks
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Accommodation's Reply
21 Oct 2025
Best regards, Plaza Inn Kendari by Horison Thank you Ms. Fatmawati S. for your review. Thank you for choosing our hotel as your accommodation during your stay in Kendari. We are honored to have served you with our warm hospitality. We will share your review with our staff to inspire our team in their service excellence. We are committed to providing the best services and amenities to our guests by introducing new innovations in our breakfast. We look forward to welcoming you back to Plaza Inn Kendari by Horison with even better services and amenities. Best regards, Aldin Ferdaus General Manager
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M***d
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Staycation
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6.9
/10
Reviewed 7 week(s) ago
The receptionist was very friendly, but no one accompanied or helped me with my suitcase after checking in. So I had to find my room myself, just guessing which floor my room was on. The water in the sink had been wasted for a long time, but maybe it just happened to be in my room. The breakfast menu was standard. Nothing special. I wanted to swim, but I didn't because the water was dirty and hadn't been cleaned. So I didn't feel like doing anything at the hotel. I preferred going out and about.
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Accommodation's Reply
21 Oct 2025
Sincerely, PlazaInn Kendari by Horison First of all, we apologize for the inconvenience caused during check-in and thank you for your advice and suggestions. M*D has made preparations to improve our service in the future. Regarding the issue of the bellboy not delivering the luggage during check-in, we will follow up with the relevant department and provide further training to prevent this kind of incident from happening again in the future. Also, the issue of dirty water in the swimming pool due to heavy rain, which made our staff unable to treat the water at that time. We invite you to give PlazaInn Kendari by Horison an opportunity to showcase our service quality that we will continue to improve in the future. We sincerely hope to welcome you back to PlazaInn Kendari by Horison with even better service and facilities. Best regards, Aldin Firdaus General Manager
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Verified Traveler
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9.4
/10
Reviewed 8 week(s) ago
The room was okay, and I think this is also in the city center, right? There are lots of street food stalls in front of the hotel starting in the afternoon, and there were also youth activities yesterday when I checked in. It's a good and strategic location.
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Best regards, PlazaInn Kendari by Horison Thank you for your review. Dear valued guest, We are delighted to have you as our guest during your stay in Kendari. We are honored to have served you with our warm hospitality. We will share your review with our staff to inspire our team to provide the best service. PlazaInn is located in the heart of Kendari city, making it easy for you to find various dining options within the hotel. We look forward to welcoming you back to Plaza Inn Kendari by Horison with our new facilities and services. Best regards, Aldin Ferdaus General Manager
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roesli
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Business
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8.8
/10
Reviewed 10 week(s) ago
everything is ok, except the layout of the bathroom, the toilet is not in a comfortable position, the right foot hits the wall
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Accommodation's Reply
16 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr. Roesli, for entrusting our hotel as your accommodation during your stay in Kendari. We are very pleased to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We apologize in advance for your suggestion regarding the uncomfortable toilet in the room. We will convey your suggestions and input to management for follow-up. We always strive to provide the best service and facilities for our guests. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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Titih A. P.
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Business
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9.7
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly and helpful upon check-in. The cleanliness was amazing ❤️
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Accommodation's Reply
16 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mrs. Titih A. P., for entrusting our hotel as your place to stay during your stay in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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N***I
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8.2
/10
Reviewed 12 week(s) ago
Comfortable hotel, clean rooms, friendly staff
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Accommodation's Reply
01 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. N*I, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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S***l
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Staycation
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10.0
/10
Reviewed 13 week(s) ago
The staff is nice and friendly. The TV in the room is broken and there is no Netflix.
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Accommodation's Reply
01 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. S*I, for entrusting our hotel as your accommodation during your stay in Kendari. We are very pleased to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in providing excellent service. We will follow up on your suggestions and input to the relevant departments so that our room facilities can provide a better experience for our guests. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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Rizki P.
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Business
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9.4
/10
Reviewed 13 week(s) ago
The hotel room was equipped with the basic necessity. I stayed at the room without window. It's clean but looked old, there're mosquitoes inside. I think they can do better. The WiFi functioned well.
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Accommodation's Reply
21 Oct 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr. Rizki P, for entrusting our hotel as your accommodation during your stay in Kendari. We are very pleased to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations during breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
a***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
Friendly staff, clean, most importantly the bathroom, but there are still spots that are not clean, the plugs are not near the bed.
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Accommodation's Reply
01 Sep 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. A*A, for entrusting our hotel as your place to stay while in Kendari. We are very happy to serve you wholeheartedly. We will share your review with our employees to motivate our team in providing excellent service. We will follow up on your suggestions and input to the relevant departments so that our room facilities can provide a better experience for our guests. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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R***n
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Business
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10.0
/10
Reviewed 16 week(s) ago
Very satisfying service, cleanliness, food and location
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Accommodation's Reply
06 Aug 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. R*n, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus. General Manager
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R***n
icon-Business
Business
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10.0
/10
Reviewed 16 week(s) ago
Very satisfying service, room & food
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Accommodation's Reply
06 Aug 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. R*n, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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F***a
icon-Business
Business
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9.1
/10
Reviewed 18 week(s) ago
Good place if you want to stay in Kendari for a few days
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Accommodation's Reply
25 Jul 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. F*A, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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Suliswanto
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10.0
/10
Reviewed 18 week(s) ago
very satisfied every time I have work I always stay at this hotel
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Accommodation's Reply
25 Jul 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr. Suliswanto, for entrusting our hotel as your accommodation during your stay in Kendari. We are very pleased to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations during breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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P***T
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8.5
/10
Reviewed 19 week(s) ago
Breakfast good, room good, location in the city center
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Accommodation's Reply
25 Jul 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. P*T, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share your review with our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus, General Manager
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N***r
icon-Staycation
Staycation
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9.7
/10
Reviewed 19 week(s) ago
Cool, clean room, friendly and responsive staff, good facilities
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Warm greetings from PlazaInn Kendari by Horison. Thank you for your review, Mr./Mrs. N*R, for entrusting our hotel as your place to stay while in Kendari. We are very happy to be able to serve you wholeheartedly. We will share the review that Mr./Mrs. R*I gave to our employees to motivate our team in terms of service. We always strive to provide the best service and facilities for our guests by presenting new innovations at breakfast time. We look forward to welcoming you back to Plaza Inn Kendari by Horison, of course with even better service and facilities. Best regards, Aldin Firdaus. General Manager
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