The details of hotel is not accurate so make confused for customer, we don't know it if hotel under management of usp shell, when i have to check in customer service said to me, for give their the room number which is i didn't know it, usually if we have to check in they're prepare for everything but it is not.

Payment for swimming service is not acceptable, it makes customers unsatisfied.

Great place for a staycation. Neat room with basic necessities like towels, shampoo, and soap. I'd wished there was a slippers but not a problem at all. The room was properly maintained. One thing that is not explained to us was there is a fee of P150 for guest/s who wants to swim in their pool. Overall, we like it.

在 USP Shell Residences 的体验非常棒。设施齐全，去哪儿都很方便。

iIt was ok but there was no cable.

We booked a stay last 26-27 of Dec. At first it was okay we checked in early and waited only a few mins for someone to assist us. The first room that we got was on the 3rd floor with a good location and has a good pool view the room was cozy and fine. Only problem was the toilet flush and bidet was not working. They tried to fix it but apparently the maintenance person was not available that day. So we were transferred to the 8th floor. Room was so dark and the lights were very dim. the view was not good; it's on the side of the building. And worst part was there were insects everywhere, especially the kitchen so we weren't able to use the utensils in the cabinet. Hope next time they would check the place carefully before letting the guest in.

Everything is as posted. nice and clean rooms. we will come back for our next family staycation.

入住快捷。房间干净。WiFi 速度很快。床很舒服

It was just okay. Not so good, not so bad

It was great. A relaxing experience.

sangat bagus dan memuaskan, dekat dengan mall

Everything works fine, check in process is fast, AC, TV Cable, WIFI, utensils work fine. Will be staying here again some other time

房间虽然不大，但我们很享受短暂的住宿。泳池很漂亮，周围环境也很干净。

Great amenities and services. We'll be back soon !

Great Nice place The host is very accommodating

Great family vacation in just at the heart of the city