My stay was for (mom's) surgery purpose so distance wise it's conveniently close to Mount E Orchard. My room got cleaned every 2 days, and the receptionist was fine and pretty helpful. The place's safely secured because without the key cards you can never get into any level of the building (I left my card at room once and cannot get in, so I asked for help from the lift and the receptionist gives me 2 spare key cards without charge). The bathroom is clean, got hot water, and the shower is nice too.
My only problem was: there isn't any closer place that sells food so I need to walk either to Paragon, or Lucky Plaza. And it's quite inconvenient in my opinion.
That's about it, I love my stay there.