The staff is not friendly and welcoming, a bit ignorant. No phone in the room, so you must go down to the reception table if you need anything. But there are some good things, the 7-Eleven and Starbucks are in the same building. Also if you wanna order GrabFood, they allow the drivers to deliver your food till your room doors. They claim it as a 4 star hotel, but for me, it feels like a 2 star.