Very welcoming staff, nice rooms and facilities

Train station and shops close

Great hotel with comfortable and modern room, great view over the river from the top floor. Staff were friendly and helpful. Breakfast had the usual selection of items. Decent location in the town centre.

The rooms are now a little run down. The sink was chipped, plenty of scuff marks everywhere. I had a junior suite and the sofa area was missing a small table to make it functional. Overall the stay was quiet and clean, but this place is starting to feel shabby. You can park in the nearby shopping center car park, but it would be nice if the Mercure could validate parking, or at least provide preferential rates.

Reception person was lovely very helpful She was really efficient and a excellent advert for your hotel

Air conditioning was not good

A great, modern and clean hotel in central Newport with great views over the city.

This hotel is amazing. Really modern comfortable room, excellent beds and facilities. So convenient for Newport town centre, train, bus, car park, shops and restaurants. Staff are really friendly and helpful.

Fantastic hotel, cracking staff. A really comfortable stay.

Clean, staff pleasant, good nights sleep.

As someone born in Newport, I really appreciated seeing the references to the Transporter Bridge throughout the hotel. The staff are wonderful, so helpful and friendly. The rooms and beds are comfortable and as two women guests we felt very safe

Staff at the hotel were excellent and the facilities are great, not being able to plug anything into the TV was an issue and the recommended parking was full so had to park a fair bit away from the hotel

Receptionist on check in was great, really efficient and very friendly. Room was nice, clean and comfy bed

Amazing staff, friendly, although please ring them in advance if your cheaking in at very late hours whilst day shift on so reception are aware as it does not say this on the expedia website for it.

The entry was pretty grotty. Checkin was smooth and staff helpful. Our room was cooking on entry and took time to cool down. It seemed small and plain and well used. Bathroom very good. Bedding was disappointing. A way to thick mattress topper making the bed too soft and some well used pillows that should have been retired long ago. Dinner was nothing special just microwaved curry and a pre made pizza. Breakfast was very good! Overall disappointing for a well regarded brand? YMMV

The bathroom and some furniture was tired but the junior suite had nice window sill to sit on overlooking the river. Nice few soft drinks in the fridge

Nice stay. Only minor problem was waiting some time to get booked in for my room.

Hotel was great. No complaints but the reception had put people in the wrong rooms (we were a biggish party for a funeral) so when I left they told me my room hadn’t been paid for, I kept telling them the name they were saying was not me. I unfortunately was in a hurry to catch my Uber so had to pay. I 100% had paid for my 3 rooms already. Then had to message the other party and get my payment back from them.

Great

Very nice and clean, friendly staff