The staff are friendly and helpful. Even the foreign security guards are good in English and communication. The place is great overall. The room is okay for the price. I got a medium-size fridge (I love it) in the hotel room, but the space is a little bit limited and tight (I booked a twin room with my buddy).
The location is very near to HCTM UKM (800m) and behind this hotel is the famous Tasik Permaisuri Cheras. There are eateries nearby (I ate in a nearby food truck place) and within this hotel itself, there are 7-Eleven and Starbucks.
There is a great swimming pool (open 7 a.m.-9 p.m.), gym (24-hour) and many game rooms on the 6th floor. There are others on level 3A (spa, warm swimming pool, many game rooms, etc.) but it is only for residents, not for hotel guests. However, there are no clear signages about this. I only found out about this on my own when my access card couldn’t access the facilities on level 3A. Only then I found out about facilities on level 6.
My access card also can’t access the elevator in the West wing (there are three elevators). I can only use it with the East and Central (lobby) wings. After 10 p.m., the gym can only be accessed through the West wing, so there comes the problem.
Despite this, I love this hotel and have a mostly great experience. I will come again.