The design and deco of the hotel is top notch. Room is nicely decorated and thoughtfully design. The renovation done perfectly to maintain the heritage of the building at the same time creating a comfortable living space with the input of luxurious feeling and technology. However, the staff and service is not up to par with the hardware, especially when you’re not Japanese or caucasian. During check in, the front desk will direct you to a room and while other guest were being carefully explained and tour for the hotel, I was just ask to be seated and wait, after sometimes, someone brought us to the room and point to us the way to the library and lounge on the way. I really appreciate the concept of self-service bar, but I also appreciate if someone could replenish items like ice or towel or dip mats for the bar, but it was not happening. Dinner and breakfast was ok, staff were busy cooking and decorating the dishes for the whole meal and seriously I didn’t felt any kind of service or interaction were happening. I skipped the lunch because the whole experience is not very welcoming. After staying in so many hotels and onsen ryokan in Japan, it’s actually the first time I felt that. I surely understand some of the guest would like service not too attentive and have more personal space, but I also believe basic politeness and pay attention to what’s their guests need is something very basic, and those were lack in this hotel.

Excellent service!

I had a great few days here, this place preserves the original features of Nintendo, it has a lot of history and great design, I really like it. The staff is very friendly and welcoming, the surroundings are also quiet. I can enjoy drinks every day and there is even a late-night snack. I really love it here. Staying here is truly wonderful.

環境、服務都很好。非常棒！！

A beautiful unique boutique hotel in a quiet neighborhood close to Kyoto station.

The hotel staff were exceptionally attentive and genuinely kind. They went out of their way to assist with any request and ensured everything was taken care of with great care.

What a fascinating glimpse into the seminal roots of Nintendo's rise from a simple card making company into one of the most powerful Video Game companies in the world. Marufukuro has it all...a stunning architectural example of old world craftsmanship vs. Tadao Ando's modernist visions. The neighborhood is quiet and tranquil and is teaming with herons as a lovely bonus! Hotel staff is warm and goes above and beyond.

Spacious rooms with full amenities and bathroom equipped for both Japanese and Western preferences. The lounge was a lovely spot to unwind after a day of sightseeing in the Summer heat, with complimentary wines, beers and snacks - our family especially loved the Chazuke supper!

77r3iitey

Great hotel, great history! Friendly and accommodating staff.

Best stay of my life the hotel was amazing and the staff was fantastic will come back again for sure

Thank you so much for the wonderful stay!

It's the best hotel during my trip in Japan. The staff are friendly and helpful. The hotel is elegant and rich with Nintendo history and culture.

Impeccable. That’s it.

Awesome hotel!!!

It

By farThis was one of the best hotels I've ever been to in my life.

이 호텔에 오기위해 교토에 왔습니다. 두번째 경험이었고 제가 가본 제일 좋은 호텔중 하나라고 생각합니다.

楽しむ場所がホテル内にたくさんあったので、夜ホテルで過ごす時間が長くとることをおすすめします。

This place was incredible. Very helpful and accommodating staff. Amazing service.