It’s a good hotel, we all love and enjoy it

Except the variety available for breakfast, all other servicds and conditions of the hotel are perfect!

非常好的酒店，超級乾淨整潔，像回家一樣舒服，服務也很棒！很貼心每晚還有送面膜和護唇膏，一切細節很優秀！溫泉設施很棒很舒服，躺椅是會發熱的，整體很舒服，細節很棒！！

room is comfortable

Overall all very good :)

舒適、溫暖、整潔，滿分!

The rooms were wonderful and bed was very comfortable. The bar area is very scenic and the kiwi cocktail that was on special was one of the best I’ve had. We really enjoyed the option to reserve the onsen privately as well. Would love to return!

Je comprends pourquoi le guide Michelin a décerné 3 clefs à cet établissement car il est vraiment magnifique

Such a beautiful and well maintained property. The spa and hot spring pools were exceptional. The restaurants at the hotel were excellent as well.

Stunning property. We enjoyed the private onsen experience, the rooms were modern and beautiful appointed. We dined at Toki and had an unbelievable meal. Everything was exceptional.

Excellent service. Our children got sick during the trip and the concierge found a doctor for us late evening. Concierge explained everything to the doctor before we got there so we were able to get treated even though our Japanese was limited.

Best experience I’ve had at a hotel.

Stunning hotel mixes Japanese traditional aesthetics with modern western appeal. Immaculate room, fantastic staff, wonderful restaurant. Surprisingly close to the subway and Nijō Castle. The bathroom, shower and spa facilities were all top notch.

One of the best hotels I have ever stayed in, in all areas including room cleanliness and organization, customer service (amazing), a quiet room, relaxed atmosphere, excellent breakfast (Japanese or American, served at the table, plus an extensive buffet, all items fresh and delicious. Location is amazing, 5m walk to a metro station and right across the street from Nijojo castle which was one of the best things we have seen in Japan.

Amazing property spa and service

Excellent and exceptional; clean and very efficient staff. The very best we’ve ever stayed.

Beautiful property and great service. Would stay again.

One more restaurant in hotel would be helpful. Breakfast in Italian restaurant too crowded

Tranquil and relaxing facilities, very friendly staff

Beautiful property with world-class service.