房間空間大，早餐選項多，服務好，安靜

The remolded palace was elegant and pleasing for those who can appreciate the art deco styles. The staff was very helpful. The restaurant was excellent. We lkke the convenient location where it was a short walk to the train station anx thd old town center. It was a great location for tourists visiting.

An absolute gem. Located next to the old town and working a lovely park.

Fantastic room [the larger suites], solid breakfast and service at restaurant. Jacuzzi and Saunas is a great place to relax - very clean. What could be improved is to provide body wash small bottles n rooms with bathtub. Gym, while good use of space, is tiny and could have heavier dumbbells to get a workout Also, has dog friendly rooms in case travling with family/friends that have small dogs. Location next to park and creek ideal for walking, jogging, and biking. Overall 9/10

Fantastique service fantastique hotel

The hotel is very nice and clean. It is within a walkable distance to the city center and multiple restaurants. The noise level from the street can be overwhelming at times (especially with the trams passing). The noise made it challenging for us to get rest. We were also surprised that the staff did not offer to help with our luggage given the 5-star rating. Overall, the stay was okay.

Clan, quiet and delicate rooms with good beds and a selection of pillows for preference. Nice and professional staff. Didn't get to use the Spa, pool or gym area, but had a look and it's very tempting.

Not bad hotel but not necessarily worth the price they are asking for it. I stayed one night and frankly, you are getting all the same experience in any decent chain hotel - just at a more reasonable price. Maybe it’s just me not feeling the pompous vibe of this place.

Sehr schöne Unterkunft mit sehr guten Service! Im Sommer ist es aber unter dem Dach etwas warm, wenn man die Klimaanlage wegen trockener Luft nicht nutzen will.

Mitten im Zentrum von Krakau.

Good location. Walkable to old town square.

Hotelli oli oikein hyvä; sijainti oli hyvä (lähellä rautatieasemaa ja vanhaa kaupunkia) ja aamiainen erinomainen. Saimme huoneen ylimmästä kerroksesta, missä oli söpöt kattoikkunat. Perushuone on isohko ja sänky hyvä nukkua. Spa oli hieman heikko. Saunan lämpötila vaihteli 50 ja 100 C-asteen välillä. Loungessa ei toiminut vesiautomaatti minään päivänä.

Beautiful place. Nice and ambitious staff in the restaurant. However, the place is not a five star hotel. Staff in the reception should be replaced or educated in service, clearly they have not been picked from hotelier schools, more likely straight from the streets. Honestly, feels like the “old Poland” under communism. We will not be coming back nor will we recommend to anyone.

Hervorragender Service durch gut ausgebildetes sehr freundliches Personal

Beautiful building with a nice sauna. Very friendly and helpful staff 🙂. We really enjoyed our stay.

A limited hotel with less than adequate facilities and rude staff! We won’t be using this hotel again.

Beautiful hotel

The hotel is located directly next to public transportation which creates a very noisy environment.

Nice location, had to request a room change, assistant manager Julia was very helpful. Overall we are happy with our stay.

Amazing hotel!