Overall, I found the staff at this hotel to be very friendly and accommodating. The Spa area is nice, however was really disappointed to find that they have a system where guests have to reserve it's use at an additional cost. So whilst you can access the pool for free (at set hours provided it's not booked) the other facilities are an additional cost of 35 Euro per hour per guest!
The rooms felt dated and the bed wasn't that comfortable.
Whilst not central, it's very close to a tram to get into central Ghent and there are a handful of eatiers within walking distance.