交通便利，房間很溫馨，讓人很放鬆，服務人員很貼心親切，泡湯很多元且乾淨，早餐麵包很好吃

榻榻米好舒服，鋪床的感覺很像國小畢旅睡大通舖的感覺。服務人員都很有禮貌又熱心，下次來箱根還是會想住這間。 早餐就有點可惜，希望品項可以再多點，至少多個水煮蛋或是牛奶麥片之類的。

風景漂亮設施也很不錯 唯一美中不足的是對於自駕的人來說沒有很好停車的地方停車場距離旅館相當遠，另外旅館本身沒有餐廳想要吃飯就要開車到一兩公里以外的地方才有可能

Really nice hotel with friendly staff. Japanese style room with beautiful views of the mountains. Had 2 onsens and a foot bath, with lounge areas. Had breakfast and bought dinner nearby.

Excellent séjour dans l’établissement. Malgré la barrière de la langue, l’équipe a toujours été très serviable et gentille. L’hôtel est situé à quelques minutes dans une rue de montagne un peu étroite. Elle est située avec des acces en train depuis Hakone Yamamoto et en bus. Je vous recommande de prendre le Hakone Free Pass pour circuler librement. Le petit déjeuner est assez léger mais inclus. Pour ma part j’ai prévu des repas le soir et le matin dans les Konbini. Les onsen sont très agréables et propres. À cause de fortes pluies, le gérant a eu l’amabilité de m’amener en voiture à la station de bus pour rejoindre la gare de Odawara. Je le remercie. Le confort de la chambre est correct, il n’y a pas de douche donc utilisation obligatoire du bain public pour se laver. Aucun problème de mon côté. Seul changement que je suggère ce serait d’avoir un Chromecast dans les chambres pour pouvoir diffuser du contenu (film) depuis son téléphone.

If you're looking to get away to quiet serenity then this is a lovely place. It is removed from easy access to activities in the area, other than the outdoor sculpture park, which is EXTREMELY worth a visit, but it was a beautiful location to spend a peaceful break in the midst of the big cities on our itinerary.

Our stay at Hakone Suisen was wonderful. The hospitality and warmth of the staff made us feel genuinely cared for. They have a well-managed indoor and outdoor onsen. Their breakfast service is also lovely. At checkout, a kind staff member even drove our luggage to the train station, going above and beyond. We would love to return.

とても綺麗で素敵な雰囲気でした！

Relaxing and clean. Loved the traditional rooms and the onsen.

Wonderful hotel tucked away with gorgeous views! Close walk to bus stop and the train, you’ll just have to prepare to walk uphill a lot lol the onsen is amazing, we used the outdoor one every night. There aren’t many people so both hubby and I had the onsen to ourselves each time! It’s such a peaceful place, it’s where we ended our Japan trip. Just know that restaurants and shops close early (like 5-7pm!) and the busses also stop around 10 so eat early. We got the executive suite, so so worth it I promise!! Oh and we absolutely loved the provided yukatas, wish we could buy them!

こじんまりとした居心地のいい宿です。お部屋も清潔で、温泉もとても綺麗です。全体的にセンスがよく、快適な滞在ができました。またスタッフの方もとても丁寧に対応してくださって好感がもてました。大平台の駅まで近いですが、道を渡る時にやや車が多く渡るタイミングを待たないといけないところはネックですが大きな問題ではないと思います。

Petit hôtel typiquement japonais. Un peu difficile de s’y rendre car on doit marcher 5 minutes sur le bord de la route mais une fois rendu, on n’est pas déçu. Bains thermiques japonais intérieurs et extérieurs vraiment plaisant. Bon petit déjeuner composé de bonnes pâtisseries, soupe, jus, café, thé. Expérience vraiment enrichissante de dormir dans un ryokan. Complément parfait de notre séjour incroyable à Hakone.

nice and clean hotel. Stuffs are very helpful.

Amazing property inside the mountains, in connection with nature. Onsen facilities is great with indoor and outdoor options

Highly recommend!

This feels like a true retreat in the middle of a busy trip. The onsen experience is relaxing and the staff is friendly. We stayed in a traditional Japanese style room and it was a calm and serene environment with a beautiful view of the mountains.

Everything was perfect! Highly recommend if you want to try a real japanese place, my husband and I loved it! :)

Absolutely loved our stay. They were so accommodating with our 12 month old and even had a snack bag, a Yokuta, and baby bath for him. Best part of our trip so far. So beautiful.

Amazing staff, amazing stay, peaceful super clean. Would 100% come back next time

The property was very clean but a bit of a walk from the bus stop nearby. The facility has nice amenities such as vending machines and lounge room.