design

The staff checked in each day via text messaging and actually interacted with text, not just a generic message. Hotel is so cute, I loved the decor. My room smelled subtly of essential oil (sandalwood?), great touch. Parking was easy and plentiful. So much shopping and eating options in the area. This was perfect for me in my down time. I highly recommend this hotel!

Floor was broken

Unfortunately they were renovating the property so it was super loud even on a weekend all day until 7pm. Also there was quite a terrible smell that was on the hallways. Resembling damp mildew/ mold.

Clean rooms friendly staff

I love this hotel, the staff are always friendly the rooms are spotless, the car parking is cheap and plentiful and they have the comfiest beds!

I had to pay $10 to park in the parking lot of the hotel which I consider to be ridiculous.

Nice stay. Polite staff and clean rooms.

N/a

They perfectly captured the NYC factory grunge look. Surprisingly loud, given the concrete walls and ceilings, but the bed was comfortable.

Not my favorite place

The room was clean and staff was nice and polite.

Service was great, but the beds are extremely firm, so it was hard to get comfortable!

Excelente

To start got there at 4:30, checked in and room wasn’t ready. We had issues with the shower not turning on, dryer wasn’t working, and the day we were checking out there was a foul order coming from the bathroom. When we went to shower again there was black stuff on the shower floor that smelled so bad.

Excellent location and staff! Our room smelt very bad and the ac did not work.

I really enjoy staying at the nylo tapestry hotel. Unfortunately my shade in the room was not functional and I had to call for maintenance. I think there was a miscommunication as I ended up waiting about two hours before I could use the room.

I loved my room and my bathroom. My AC was making some noise and they sent an engineer to repair it immediately. They even offered a room change but I stayed in my room. The room is spacious and the bathroom is great. I read someone complaining about the small sink. Yet the sink is small but I don't see what the problem is. Great patio and great pool. The morning coffee was okay but next door at walking distance there is a great Starbucks and Neckter for fresh smoothies and juices so I was all set. Loved the lobby, the gym and all the other lounge areas as well. Loved Dallas Plano NYLO!

Checked in to room. Room was 78 degrees. Turned it down and then got ready to get dinner. Went to get dinner, was out for a few hours. Came back and room was still 78 degrees. Every time I left the room to do something, I always came back to a hot 78 degree room. Front desk offered me another room, but that room was at 78 also.

The property itself is clean and the rooms are exactly as portrayed on the website. I would like to thank everyone at the property for being kind and helpful.