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指示是一张大床，但实际只有两张单人床，必须等待工作人员换床才能使用房间

instruction for 1 queen bed but got 2 twin bed, have to wait for the staffs to change bed to use the room

这家酒店的价格还不错，如果有机会我会再来的。

Khách sạn ổn so với giá tiền, sẽ quay lại nếu có cơ hội.

友好的员工，便利的地理位置，安静的空间

Nhân viên thân thiện, vị trí thuận tiện, không gian yên tĩnh

酒店氛围非常舒适放松。我在这里住得很愉快。离夜市和古镇都很近。

The vibe of the hotel is very comfortable and relaxing. I had been very enjoyable here. So close to the night market and ancient town.

Dear Ms. Ngọc C., Thank you so much for taking your precious time in giving us this wonderful review. We are very delighted that you had a great time at our hotel. At The Signature Hoi An, we aim to deliver a memorable experience for our guests with an outstanding level of personalized services. Your review will motivate our staff to try harder to provide the best service for our guests. Thank you once again for visiting us and we look forward to welcoming you back soon. Best Regards, Hotel Management,

尊敬的 Ying Yushi，非常感谢您宝贵的评价。我们很高兴您在酒店度过了愉快的时光。The Signature Hoi An 致力于为宾客提供难忘的体验和最优质的个性化服务。您的评价将激励我们的团队更加努力，为您提供最优质的服务。再次感谢您。期待很快再次见到您。谢谢。酒店管理层

今年夏天去会安旅行时，我住在这里。酒店位置非常便利，就在老城区，方便步行、用餐和购物。
房间很干净，早餐不错，菜品选择丰富。但是，服务有待改进。入住手续有点慢，客人需要等待一段时间，而且必须主动询问才能得知有房间。工作人员在客人等待时也不太主动提供饮用水。可能是因为现在是夏季高峰期，工作人员未能及时回复。
希望酒店能够改进接待服务，使其更符合其优越的地理位置和潜力。


Mình ở đây trong chuyến đi Hội An mùa hè này. Khách sạn có vị trí rất thuận tiện, nằm ngay trong khu phố cổ nên dễ dàng đi bộ tham quan, ăn uống, mua sắm.
Phòng ốc khá sạch sẽ, ăn sáng ổn, nhiều món để lựa chọn. Tuy nhiên, dịch vụ cần cải thiện thêm. Thủ tục nhận phòng hơi chậm, khách phải chờ khá lâu và phải chủ động hỏi thì mới được thông báo có phòng. Nhân viên cũng chưa thực sự chủ động trong việc phục vụ nước khi khách chờ. Có thể do thời điểm cao điểm mùa hè nên nhân sự chưa đáp ứng kịp.
Hy vọng khách sạn sẽ cải thiện khâu tiếp đón để xứng đáng hơn với vị trí đẹp và tiềm năng của mình.


Dear Trang V. T., Thank you for choosing to stay with us and for taking the time to share your thoughtful feedback. We're glad to hear that you were satisfied with the cleanliness of the room and the variety offered at breakfast. At the same time, we sincerely apologize for the inconvenience you experienced during the check-in process and while waiting in the lobby. We understand that the delay and lack of proactive service can affect your overall impression, and we truly appreciate you bringing this to our attention. Your comments have been noted, and we will work closely with our team to improve our service, especially during peak season periods. Once again, thank you for your valuable input. We hope to have the pleasure of welcoming you back in the future for a more seamless and enjoyable stay. Warm regards, Hotel Management,

感谢 Trang V. T. 选择我们酒店。我们很高兴听到您喜欢我们干净的客房和丰富的早餐选择。对于您在办理入住和在大堂等候期间遇到的不便，我们深表歉意。我们理解延误和缺乏主动服务会影响您的整体体验，感谢您告知我们这一点。我们已经听取了您的反馈，并将与我们的团队密切合作，改进我们的服务，尤其是在旺季。感谢您的宝贵意见。我们期待您再次光临，享受更舒适、更愉悦的住宿体验。谢谢。酒店管理层

酒店的设计很有趣。房间很宽敞，但缺点是没有景观。

Interesting concept of the hotel. The room is spacious, but the downside is that there is no view.

Dear Lionel L. X. S., Thank you for taking the time to leave such a lovely review of your recent stay at The Signature Hoi An. We are delighted to see that you enjoyed your stay with us! We are so proud of each every team member here and the amazing services which they provided, so it fills me with great joy to see all the names you have mentioned. Needless to say we will share your comments with them to show that their comment to service excellence is noticed by our guests We look forward to being able to welcoming you again in the not so distant future Best Regards, Hotel Management,

感谢您的合作，Lionel L.X.S。我们很高兴您在我们酒店度过了愉快的时光。看到您的名字被提及，我们更加高兴，因为这让我们为我们的团队和他们提供的优质服务感到无比自豪。请与我们分享您的评论，以表明我们认真倾听您对我们优质服务的反馈。我们期待很快再次见到您。谢谢。酒店管理层

The Signature Hoi An

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