Welcoming staff, friendly service and helpful views lovely,

Loved the sea view, but not a lot of parking spaces. Witnessed traffic wardens checking cars in surrounding streets at 22.30 hrs, so be careful!

On the whole defo 5*! Great location and views. Very friendly staff. Has Indoor swimming pool and we had Breakfast included. Has a bar / lounge area and a welcome feel. Will mention rooms and hotel are a bit dated and onsite parking but limited. But I don’t think they pretend to be a modern hotel.

The hotel is in poor condition. The photos on the website are very misleading. The room had poor decor. Communal areas need updating and cleaning. However, staff were friendly and helpful.

Stayed here for a night booked online really late at night and was greeted at reception by a very pleasant and helpful young lad whose manners and customer service were second to none (very good), the hotel lobby, hallways and room is exceptionally clean to a high standard and the room was to a high standard. Will be coming back for a longer stay next time and would certainly recommend to friends and family or people in general 👍

Ocean view and walking on the beachfront was amazing. Good value for money. Will recommend to everyone

On arrival to the hotel it was a pretty foyer we were dealt with quickly but not personally ie how are you today how far have you come,our bedroom was dated but the veiws were amazing,we were half board food was above average and presentation was good service was good but no one really in charge of a young team so no consistency we were also segregated from the other guests which was very noticeable it was very apparent the the hotel has been take oven recently and there were different owns to parts of the business with in the hotel which didn't gel together for a full experience of been on holiday and being look after but they were very conscientious in there areas there was alot of work going on but it didn't interfere with us using all amenities and l believe it will be lovely when it is finished , on day of check out l request my breakfast early 8.am to enable me to make my travel home ,bus ferry,train but the reception could grant this and didn't seem to want to then on check out it was nonexistent just told to leave key on the desk ,so on whole there was so great thing but also something to think about l wish you great success

I paid for sea view room and I was accommodated in a small, dark room at the back of the hotel. The receptionist told me, that it happens and there is nothing to do about it.

Was a decent visit

I will start with the best thing I can say. I was allowed to check in early at 9am after explaining that i was feeling unwell and for that I gave service 2 stars. My room was very disappointing. It did not match photographs online. The carpet was dirty and very worn, the paint on all the furniture was chipped and they didn't bother to put on a valance sheet on the singe bed; the base box was visable. The beds and pillows were very uncomfortable. I left with a severe back and neck pain. The room was cleaned before I arrived and housekeeping attended after the first night. However, they did not attend after the second night, the only thing that was cleaned was the bin. The balcony was dirty on my arrival and I had to clean the chairs myself to sit. The railing of the balcony was unsecured and thwre were workmen next to my windows, so I did not feel comfortable opening the drapes all the way during the day. Breakfast was a stressful process, the wait to be seated and served was very long, food arrived cold. Some of the cups on yhe table were not clean and I could not drink tea or coffee at all on the first day. I expalined to the staff on the first day that I was not comfortable and would like a room change and was ignored. Overall the hotel seems to be in a state of disrepair. I am very disheartened I try to avoid chain hotels when I can and support local but this will make me rethink that.

After spending one night at this hotel, I ended up with bright red itchy spots all over my body. I don’t know if it was bed bugs, but they definitely ate not mosquito bites. The room is incredibly outdated. The room door lock has paint chipping and peeling. There was a step into the bathroom, which looked quite bizarre. The bathroom floor was wallpapered and the wallpaper was starting to bubble up and peel off, it was also very creaky and made sounds with every movement. Parking was free but it was a nightmare. It took me at least 15 minutes to get out of my parking space. It was back and forth making tiny micro-adjustments until I was able to get out. The only perk to the hotel is the location, but there are plenty of other hotels located on the same road/a couple roads down.

Nice view

A lovely view from the room and so convenient for the cliff lift to get down to the beach and beachfront entertainment and food. Upon check in we were greeted warmly. Strange that there were no lamps in the room when we entered but reception provided us with a lamp for each bedside table in a short time. Only 2 mugs provided for a 3 people stay and biscuits and toiletries were not topped up throughout our stay. However that said, the food at breakfast and for the evening meal was excellent. Good choices for both main and dessert. The seagulls were rather bold pinching food off the terrace table! Easy walk to catch bus to the needles and wildlife sanctuary. 10 minute walk to Shanklin chine.

Very bad condition of the room when we first walked in the room it was smelly ,very dirty carpets looked like it wasn’t cleaned for ages .the gallery needs a cleaning sticky everywhere bed needs to be changed as it makes noise every time you move , we stayed for 2 nights the next day I thought they will hoover the carpet but they didn’t even bother to change the bins and left the used towels for us to use again our breakfast was included the staff didn’t even smile at all we greeted the lady with good morning she just turned around and walked away which was really rude we felt like they were only talking to people nicely who they felt like to the staff needs more training and the building and the rooms need renovations

Opholdet var fint nok, men hotellet bar præg af manglende vedligehold, dvs. det var slidt. Det virkede desuden som om det var lidt underbemandet

I have never been to such a horrible room. The old, damp, torn carpet and the furniture—oh my god—look like they were collected from a street dump. The hotel needs serious renovation; it’s not good value for money for a room to stay in. Breakfast felt like a queue for some charity food supply, with very limited time. Flies around and dirty plates. We felt so sophisticated inside room have to sleep opening balcony door in fear. Staffs are helpful, they gave their best to make us happy but property they can’t do anything unless maintained and provided quality fixtures fittings. I believe because of staffs efforts this property is holding its strength otherwise it would have been grounded. My wife was very upset I chose this property from Expedia looking at photos which are different from reality.

Bathroom smelt of vape. Shower a little out dated and slow. Breakfast was good though. Staff were friendly.

Absolutely wonderful stay. Very clean room, just needed to request extra pillows, which were provided and made sleeping much easier. Quiet room, wonderful sounds of seagulls in the morning. A lovely view of the sea through one window! So pleasant, and a great location!

Cleaning of room was not good, however room view very pleasant and staff all wonderful.

I was happy with all aspects, including great pool. Food and service good. One small niggle - only one very small shower gel for 2 nights. But, overall good and would come again