1.Check in process is hectic...my parents that are visiting are required to give their passport for registration...
2. Check out process is fast but we felt like they are chasing us out as I clearly requested for a late checkout upon checking in and it was written on the registration paper an yet ,a receptionist came to my room around 12.15pm and ask when are we going to checkout. He then say there's no info recorded that we requested a late checkout...(this indicate no communication or handover between staffs)
3. Room is very small for the price paid and the soundproof is bad as I can hear the neighbors talking the whole night that disturb my sleep
4.Bathroom can't even be locked as there's no lock on it....what monstrosity is this??luckily I was staying with my brother
5.Only plus point is the hotel is located near a mrt station so movement was easy.
I'm a hotelier myself in Malaysia and the things highlighted above could be improved as Ibis is an international brand. Will think twice before booking this hotel again...