阿尔及尔机场凯悦酒店

Excellent

Wonderful hospitality and world class accommodations & food.

Amazing

Excellent experience

As a Discoverist member of Hyatt I continue staying at Hyatt hotels everywhere in a world for business . However, Hyatt regency hotel of Alger Algeria Airport has a very poor customer service unfortunately that is not the standard of Hyatt hotel. This time I had a very terrible experience. My bad experience was at the restaurant by the stuff member of Hyatt during a breakfast time. Resturant stuff and bar are very bad regarding their customers service. The last day of my stay I went for breakfast. Sometimes we forget if the breakfast is included or not in our booking that can happen. Before getting in a person stuff ask about the room number to check if breakfast is already pay and included or not. Once he check my room I heard him saying included. Before finishing my breakfast a service name Dalila brought a bill put it on the table with a very bad attitude without saying good morning or anything she has a very bad attitude all the time I am at the breakfast not a first time. When I tried to ask her why she is giving me a bill as my understanding the breakfast is included she ignored me. Went to see the person at the breakfast door name abdelra to clarify this he said I told is not included I tried to explain to him that I just heard included but he started yelling at me and asking me to pay in front of everybody I had nothing with me so I asked him to put it on the room. He refused. When I said your customer service is bad he said you are in a bad position to tell me that.

The property is beautiful, but the room was missing some essentials for two guests, such as slippers, extra bath towels, and a coffee mug.

Convenient location

No comment ! they charged me with a second room, saying that my son is an adult !!! I already mentioned through Expedia that we will be three, and the reservation was made for a room for three persons. The staff men was as rigid as a rock without any facial expression!!!!! Second surprise!!!! The bed was not changed only arranged, the perfume of the person’s before still on it. No shampoo, women’s hair in some corner’s !!! The only positive match in this place is the restaurant staff five stars team. I just wondered what all these women of joy have to do in a five star hotel!!!!! I stayed four times in this place, I will never make a pace there in the futur. Pass your way it’s just a bling bling it doesn’t worth a penny.

Amazing stay as always. Friendly staff and excellent service

The hotel is well-situated for an overnight transfer to a next flight. The staff was very courteous. We traveled with 3 young kids, and I booked two rooms on hotels.com so that we could have a "sleep room" and a "jet lag" room. However, on arrival, we were told that we only had one room reserved, despite having paid for two. The staff did upgrade us to a larger room for the five of us, but it still did not fix the problem of sleep issues. I was told there was nothing we could do. Other than that, the pool was really nice and although I didn't use the exercise room, it looked really well equipped. Had they looked further into my reservations and tried to make things right, would've been a great stay!!

My stay was beyond perfect. The facilities are excellent, but the best thing about this hotel is the staff who are unbelievably kind and helpful. They would assist all gifts and make you feel at home. The concierge Reda, more specifically, helped me a lot. I will definitely stay there again.

Convenient to ALG airport, within walking distance. Friendly, helpful staff with good English. Excellent hotel for business person.

Room ok in the satisfaction Food not a great choose poor and quality very low Breakfast poor Bar staff great Reception great

Very nice place, very friendly crews

Amazing hotel properly the best hotel in algiers. unfortunately the food is not that great and funnily a five star hotel with out diet cokes.

Very nice hotel with great pool and gym facilities. Restaurant excellent but on the expensive side. Do not use the express email check out system because it doesn't work in Algeria!

Amazing experience, the staff is extremelly nice, the food outstanding and the best, you can walk from the airport to the hotel (900m)

This facility is an easy walk from the terminal. They also offer free shuttle bus

Its location just walking distance from airport and cleanliness. Brand new property.

Nice room, nice pool. nice restaurant area. Conveniently located to be in and out of the city by plane or car.