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I could not fly to Luanda due to my childs sickness. This was explained to the hotel and they didnt want to cancel my reserving and give me my Money back. Very bad Customer experience

Excellent facilities for a hotel in Luanda. Great choice for first time visitors to Luanda who are looking for safe, clean hotel. Food was very good and the fitness center was stocked with working equipment. I would definitely stay there again.

They were fantastic, provided us with a room upgrade, allowed for a late checkout. The service and cleanliness was exceptional.

It is just a place to stay - it is extraordinarily expensive for what you get! no real dining experience; a buffet for $80 pp is excageration! really not worth the money spent!

I will never stay at this hotel again because the way we were treat at the from desk by the staff. They said none of our credit card was working and when we explained that the problem was their credit card machine and their bank. They did not care and we had to use cash for meals. After 2 nights the manager did do anything besides blaming us their credit card machine not accepting our card. We went move to another much nicer hotel down street ( hotel Epic Sana) where we had not problem with our cards.

Nice hotel, good location, friendly staff

Expected more for the money paid. Very limited food selection, bed was good pillows were lousy / don’t accept AMEX / maybe won’t stay there again

I love the ffod and people are nice. The rooms need to be prvided with iron and board and the frigobar was empty.

The half board option is very good, however the breakfasts, the lunchs or dinners are the same every single day.

The food is getting better, and half-board option does save me a fortune in Luanda, and the quality of the lunch and dinner are not bad at all.

Good experience: the hotel now has half board for either lunch or dinner. Bad: There was no kettle in the room and no welcoming fruits as they used to serve.

The reception ppl are not so well spoken which it makes it difficult to communicTe

I've stayed here a couple of times for business. The check in process is not smooth as they sometimes can't find the bookings or don't add credit to your account and you find out later on that you need to pay cash for everything because they forgot to add your credit card to the room. The rooms always smell like mould. I complained and was told they all smell like this. You basically need to just tolerate it. It's located very centrally and close to the island. Angola is expensive and not value for money which is what you get here. A lack of Ala Carte menu for dinner is a problem as the buffet is pricey.

It's a nightmare taking a Taxi to the Hotel, the taxi driver asked for $250 otherwise he wouldn't stop the meter counting. So until the hotel is going to offer a shuttle service between the hotel and airport. We will never stay in this hotel. Epic Sana is $60 more, where offers the airport shuttle.

- Staff is atrocious. Don't care about their guests whether it's in the bar, restaurant, front desk. They are too busy talking/giggling amongst their selves to worry about taking an order. - Many staff don't speak a word in English. - Internet unreliable making it very difficult to work. - Breakfast buffet has perished goods - fruit, yoghurts.. - Bathrooms in the rooms need refurbishment, limited amenities.. - Cost is ridiculous in comparison of the rooms and service but that is the case for most hotels in Luanda.

Stayed here on a business trip. The hotel itself is nice, clean and the staff were friendly. The buffet had a good selection, food was great and always well stocked. Wifi was widely available and decent except for a few hours of congested traffic in the evenings when I couldn't get enough bandwidth to check emails. This was the first hotel I have been to in the world where the room didn't have basics like an iron or coffee maker. it's not easy trying to steam a shirt with the shower when you have 45 minutes from check in to a meeting. The major frustration was the lack of help with issues I had. At one point a power breaker went out to my room when I plugged my laptop in to charge in what I assume was a bad outlet. I spend a lot of time in developing countries and am used to power outages, no problem when that's out of the hotel's control, however this was isolated to my room. It took 4 trips to the check in desk and over 3 hours of waiting in the dark to have someone come and flip the breaker back on. Next came the check out experience. The hotel took a deposit by credit card which was a plus for Luanda. However be careful if you don't use any or all of the credit they ask for. 5 staff could not figure out how to issue a refund to my card and kept insisting I take it in kwanza which was of no help since I had to go straight to the airport. Stangely as soon as my local partner came to the desk they recalled how to issue a credit refund with no further issue.

Rooms are comfortable. Gym is fantastic Restaurant & Bar staff are useless. They pay no attention to customers. Staff don't speak English Wifi doesn't work.

enjoyed staying there

The hotel was average and for the price it was ok considering it is one of the more expensive hotels in Luanda.

No iron is available nor will one be provided and very little service at night. The gym closes too early and openstoo late to be any benefit to most business travelers. Try another place if you want anything more than a high priced place to lay your head.