I will not be staying here again, as the quality has severely declined since my last visit. I cannot believe they have the audacity to continue to rent any rooms on the 9th floor. Their clear lack of consideration for guest’s health & overall stay experience is disgusting.
Key Issues
Severe Mould & Odour: The 9th floor has a terrible, throat-clogging mould smell exacerbated by afternoon heat. The Guest Attendant moved me to the 5th floor, after my 2nd visit to reception to discuss the issue, eventually claiming that management knows about the issue but cannot find the cause.
Poor Ventilation: The studios lack fresh air. Both bathrooms rely on a ducted wall grate above the shower, but there is zero airflow. The rooms quickly fill with steam when bathing or running the clothes dryer.
Health Risks: As a chronic asthmatic I refused to use the air conditioning after seeing it covered in thick dust & mould,
Maintenance Issues: The 9th-floor kitchen had mismatched drawers & one drawer held together with packing tape. There is evidence of water damage clearly visible in the carpet which is also showing obvious wear & tear.
Missing Essentials: The 5th-floor room did not have a single sink plug in the kitchen or bathroom. I only noticed this after reception had closed for the night.
Inconvenient Layouts: The 5th floor had a poor layout with no kitchen drawers, the fridge placed in the main room, & the washer/dryer crammed under the bathroom vanity & banging about on a spin cycle.