布鲁尔城市客房酒店

床底下很髒還有看到死掉的蟲，掀開被子還有很多頭髮，10點退房但早餐8:30前結束，讓想多休息的人無法享用

The room is a bit small but cozy and clean. I like the room with the private bathroom more. (I tried both type of room.) The staff are really nice who answered me lots of questions and helped me. Breakfasts are great too! It just feels likes living in home.

For the price the property is okay. Disappointing that the room was not as advertised. The bed in the executive suite said king but it was queen. Said there was a sofa, It didn’t have one. Photos are misleading. It’s in a good position and as I said reasonably good value. Letting themselves down by raising expectations only to disappoint.

air conditioning didn't work properly amd the ceiling fan didn't work at all

I was very disappointed by the quality of our room and housekeeping service. When we arrived, we noticed that our room was full of cobwebs. There was also bug spray on our bedside table that no one had bothered to put away. In addition, we found a dirty sock left in the bathroom, not to mention a damp smell emanating from it our entire stay. It was not worth the $300 we paid for 2 nights, with the ‘hotel’ more akin to a hostel. Never again.

Drains in the shared bathroom were completely blocked. Flooring in some places had completely given out or was on the verge of giving out. Fan didnt work in the room. Bathroom lock was dodgy. Upon arrival, was greeted to a nice smelly sulo bin in the shared lounge are which happened to be right next to our room.

Was ok

The walls were peeling in our bathroom. A dirty towel in our room when we arrived. Faeces on wall by toilet paper in bathroom. A very muddled arrangement with the kitchen. We were told on our info for check in that we could lock the door into the kitchen. Cleaners would use it in the morning. However other residents knocked on the door to get in to kitchen when we were in bed. Not enough small milk carts s in fridge for all residents. Housekeeping did not empty bins in kitchen on Tuesday as still full when returned from day out. We left at 10am and they had not arrived for work. Room 6 bed very small. Bathroom not adjoining room. No washing up cloths or tea towels in kitchen even though there are pans, plates etc to use.

Very thin towels for bathroom. We were given soap , but then it disappeared and wasn't replaced. Bed was quite lumpy & could have done with an extra pillow.

Smashed in door missing blinds to shared patio. Dirty and gross.

The deluxe room was advertised with private bathroom. In reality, its actually a detached bathroom and other guests can use it. Which happened when I was there on my first night. The room is adjacent to a tiny kitchen and you can hear the noise when its being used. Advertised free parking but ots actually street parking and you have to wake up at 8am and move your car or it you pay the fine. At the front of the accommodation window, theres a PARKING AT REAR posted. But theres no parking at the back of the hotel which I confirmed when I called the hotel number. Beware of this accommodation. Wotif you better do something about this.

Property was nice

The hotel is falsely advertised. The ad says free parking and private bathroom in the room. The parking is not on-site, it is street parking only (paid and only sometimes free). The room we booked was supposed to have a private bathroom but the bathroom was seperate to the room and on b the other side of the kitchen which is a common area. I tried to raise my issues with the staff by v telephone (there is no reception on-site so you can b only contact by phone and email. The staff did not care or even acknowledge my problem. They simply explained the bathroom and parking situating again as if there was nothing wrong with the misleading description in the ad. I will never book with them again.

Parking was deceving... no onsite parking... street patking 3hr max during day

Should have read the other reviews before booking, dirty bathroom with broken taps, shower base leaked everywhere, smoke alarm had been removed and no response from the hotel. Never again.

Too small, toilet apart was not convenient, parking was street parking which is not under the property

was not happy we had no air con and even after they were told there was a problem it was still not fixed found the furnishing old and quite shabby

Very unhappy with stay, place was very unclean and dirty.

Sadly this was the worst property I’ve stayed in since I was a teenager backpacking in Europe. Hotel most mostly clean and it was very affordable but you have to share one bathroom with toilet across multiple rooms which is not ideal and sadly the bed linen had something creeping around which woke me a few times on my my fist night. I tried to call the receptionist the next morning really early but it’s an unmanned reception until about 9am so I moved out after only one night and contacted Lastminute in disgust. Lastminute gave me a $50 voucher after having to complain twice and I won’t be using Lastminute again any further.

My room was not serviced once in 8 days which was pretty disappointing. Other visitors were loud throughout the day and night, coughing and sneezing everywhere. There was jelly on the floor in the shared bathroom space, and food flushed down the sink instead of the toilet. The rooms got pretty hot, no control of the heating or cooling except for a ceiling fan. Carpet was frayed and torn up at several points and damaged floorboards.