Mantra on the Esplanade Darwin

We got fire alarmed 3 times, which was annoying, obviously a fault somewhere. The pool needs more lounges, there was only 6, so often there was nowhere to sit. Staff were lovely, & very helpful.

Just a disgrace Certainly not what you would expect from the mantra or accor chain. The harbour view room was dirty and very dated. Couldn’t see out the windows as they were covered in a black grime as were the window sill and frame. Shower is a bath/shower so put your thongs on to avoid standing on the filthy non slip mat. Mould and dirt in bathroom and mirror dotted with brownish spots all over that are in the glass.Basin cracked. When we said we must be in the worst room in the hotel the on duty manager said no we definitely weren’t. Really Hate to see those rooms.She also verbally agreed that we deserved a refund of some sort given the state of the room however 5 days later and they haven’t even been professional enough to respond to the email we were asked to send Can only advise you to not stay at this hotel It shares the building with Central and air b’n’b so strange set up.that means any improvements or repairs need to be approved by a body corporate which seems to mean nothing gets done It gives Darwin tourism a bad name

Reception was inadequately staffed at 2pm for booking in - 30 plus minutes waiting. No cloth to wipe the bench in our apartment.

Separate room & lift key was a pain. Reception also limited hours & in room cleaning is once per week. Air conditioning was noisy. Fire alarm tripped in the middle of the night.

The position of the property was excellent right on the ocean. Sadly although our room had an ocean view it did not have a balcony. It was close to all facilities & walks. The room itself was probably in need of improvement as the bathroom was dated, the bathroom mirror was badly marked & woodwork was in need of painting. However, the linen was clean & the bed comfortable.

The staff member who checked me in was extremely ill mannered, his first question to me was how did you get in. I explained to him that the hotel guests were coming in and since I have a booking I came in. Then he said show me your booking and I’d I provided him then he said there is no room available and I need to call wotif and sort it out with them I told him that I have already payed for it and I don’t have anywhere else to go. He said can’t you see I am trying to help you here “it’s your fault u made booking late night mind you it was between 8:30 to 9 pm. Finally he gave me a room took 200$ bond money and told me that the hotel might kick me out tomorrow because that’s not the room I am supposed to stay in, and told me that it might cost me extra 50$ per night. Since I was in a bad situation that night I just took the key and proceeded to my room. The staff member did not have a name batch, it looked like he was from an Indian descent and had short curly hair. I have stayed in many hotels around the world from 3 stars to 7 stars but this was the most pathetic and terrible experience I’ve had so far. I checked out after 2 days and stayed for in another hotel for the rest of my trip. Please pay attention to your staff training and their communication skills.

Very old hotel the air conditioning does not work in the rooms but it is the corridors in the hobby Must Must be urgently reformed this hotel even the obi was really terrible bad bad bad bad

Great location but the reception staff were not professional and borderline rude. We checked-in on New Year’s Day, understandably no one would like to work on a public holiday but the receptionist on duty was just agitated and unpleasant to deal with. We didn’t feel welcomed and this set the tone for the rest of our stay. In the evening, I noticed one of the towels were ripped so I asked room service / reception to replace and they promised to bring it up. I fell asleep waiting for someone to come to the room and in the morning I had to call again to remind them to bring up the towel. On checkout, the reception staff also seemed u professional. She was on the phone and gestured with her hands to just leave the key cards with her. No exchange of words or general courtesy. Management please invest in the customer service of staff as their behaviour takes away from the guest experience. Thanks

Everything

The view over the harbour is amazing. Close to the shops.

Cycad plants at front of building need immediate attention - first impression of Motel not good. Blankets in room bare and we had no confidence they were clean for our stay. Stayed 2 nights for $300 and assumed, like a normal motel, that after our 1st night stay the room would be tidied / bed made / bathroom cleaned / towels replaced etc. No this service has to be booked in advance and an extra $45 paid.

Landscaping requires immediate attention - Cycad plants look terrible in front of Motel. Blankets for bed are old / tired and did not have confidence they had been cleaned. Stayed 2 nights for $300 and after first night assumed that the bed would be made for 2nd night / towels renewed / bathroom cleaned etc. found out not the case unless for give prior notice for this service and paid extra $45.

Stay at the Mantra on the Esplanade in Darwin was excellent ! Perfect location Quiet with a lovely view and close to the supermarket and eateries Foyer a bit dated Our 1 bedroom apartment fully equipped with many appliances Anything we asked for was acted on promptly Staff extremely helpful and obliging Would definitely stay again

Like most hotels in Darwin, it needs an upgrade, especially the bathrooms. Also the AC in the rooms is controlled and nowhere near cool enough - please lower the temperature to give guests some more control over the environment in the rooms, especially in this climate!

Even though it was quite pricey, it made up for it with how spacious the rooms were and the beds were very comfortable. Bathroom was great but it was really slippery getting out of the bath/shower. In the end, I enjoyed my room

Everything was perfect for our stay. A big plus was the magnificent balcony views. Reception and cleaning staff were always helpful.

The window in the bedroom was very dirty, and wifi didn’t work at all.

Property is showing its age, outside room windows were dirty and mouldy. Evacuation alarm activated three times in a 24hr period (last one at 4.20am) causing the evacuation via stairwell from the 8th floor which is not good for the elderly with medical problems. No assistance offered by management, nor apology. The location is convenient with excellent harbour views.

Pleasant enough hotel well located near the Esplanade. Has nice view of the bay from my room (though a balcony would have been nice). Hotel pool was handy way to start the day

Good location, walking distance to supermarkets and restaurants. Nice park with walking patjs across the road