米兰服务式公寓式酒店

The location is extremely good, very convenient with supermarket just next to the building. However the trade off is the noisy environment at night with several time of emergency vehicles running around. Overall staff were helpful except one receptionist was not quite friendly, I had to repeat simple requests like Toilet rolls over and over, and the attitude was quite rude compared to other staff.

米蘭服務酒店式公寓整體服務都很好，但是寄放行李的房間太小，並且沒有推行李的推車，致使攜帶多件行李，必須一件件提。

The room has washing machine, but no drying machine, making my clothes become wet without drying.

我們有六個人預定了豪華公寓雙房型，但只有兩間房間，我們想確認另外是否能加床或者有沙發床，訂房後立刻詢問飯店，一直到我們要入住那一天，我們又問了一次，還是沒有答覆，到了飯店櫃檯詢問，櫃檯人員各種讓我們等待，可是我們想知道的是，我們有沒有沙發還是沙發床，溝通了很久櫃檯人員還是不明白我們的意思，後來當天下午入住才給我們回覆說有沙發床，入住當天，我們提早到了飯店詢問能否提前入住，櫃檯人員說沒辦法一定要兩點後，我們想說那去吃個飯回來差不多，結果我們回來大概兩點半到飯店辦理入住，飯店人員說因為前房客把房間弄得很髒亂，要我們再等五到十分鐘，一等就是快一個小時，一直到三點半才通知我們房間好了，進房後，備品不足浴巾也缺少，立刻出去跟飯店人員要，之後發現浴室排水系統很差，淋浴的地方只有一小片玻璃遮擋，浴室跟廁所一起地板卻沒有排水系統，導致洗澡整個浴室像淹水，門鎖是最一般的鑰匙鎖，從櫃檯到房間卻需要兩個磁扣才到的了，還有沙發床很難睡，整個往中間凹，跟朋友一起睡很尷尬，一個人睡床一個人睡沙發旁，整體感覺很差！

櫃檯服務員態度差，全冇服務行業水準。 什麽都推搪是酒店依訂房的安排~他們不是代表酒店接待客人嗎？ 粗聲大氣，冇禮貌到極。 酒店位置佳，隣近维多利亞市場，也方便坐巴士到唐人街~但不想受氣囉!

洗衣機和洗碗機不太清潔。 洗碗機的清潔劑還在機內，沒有清走。 洗衣機的洗衣粉積存在洗衣粉格內。 房間內的電視機天線沒有連上。

地點好。 有洗衣干衣機，一體的晚上掉進去早上就可以穿，但沒有洗衣粉需要自備。

入住五個晚上剛好遇到復活節假期，飯店雖有通知有四天因節日關係沒有提供housekeeping，但整個住完最後一天還是沒人來打掃，因累積太多天，房間的垃圾、整潔度都下降，實在不太舒服

got upgraded and the room is very big! it was a nice room. The only thing that disappointed me was that there was a cockcoach on the sofa.

地点相当好，距离免费电车站近，景点也近，超市也不远，就是没有免费WIFI不好。价钱如果能便宜一点就好了。

櫃台人員服務態度良好,解說清楚,飯店內設施良好只是沒時間用,門前馬路正好在施工稍凌亂,距維多利亞市場走路可到,交通亦算便利

this is my second time live in this appartment and this time i stayed in here for 5 days. The room is clean and bright as last time, the only worst thing is there are no curtain in the balcony! the sun will wake you up every early morning, like 7am-8am. And front desk staffs are not very helpful as other comments mentioned is ture. however, the location is really good, which makes me choose this apparement again. supermarket just downstairs and tram station just 3 mins walk. overall the appartment is great, just ignore those staffs would be fine.

入住前一日電郵通知更改往集團另一酒店，無奈入住後發現位置離市區較遠，所以往酒店要求安排往後日子入住原訂之 2房單位，但當日值班男職員態度十分冷默，而諸多藉口推搪，最終糾纏一個多小時後，無奈致電 Expedia 職員要求退款，及改訂餘下日子之酒店。這經歷令到我及家人假期蒙上污點！ 所以對這家酒店基本没有什么評價 ...... 差评 ！

really bad front desk service Arrogant face and annoying tone the room is tidy but not that clean

煮菜煙不大可是警報器卻很容易響，住5天響2次。希望這部分可以改善。 大致上都不錯，離QV market很近，可以買到便宜的菜跟水果。而且飯店一樓的隔壁就是ALDI超市，買東西方便，不需要將自己買的東西扛很遠。

距離墨爾本免費區域僅一站交通便捷，客廳廚房明亮舒適，但房間略嫌太小

地理位置很好

Terrible

Beautiful place and lovely location

The locality was great. Very secure. Very close to Queen Victoria Markets and free tram that takes you to Southern Cross Station and Skybus. Aldi next door was so convenient and not far away is an IGA. The advertised cinema was a different concept from what I was expecting. Needed to ask for an iron, which reception staff brought up. Kitchen sink plug didn't hold water and towel rail needs securing to wall. These were minor issues. The advantages outweighed the disadvantages. Would be very happy to stay again