威斯汀布里斯本酒店

Beautiful suite and lovely front desk staff

Their check-in and out process

Staff was excellent

Great location and clean, comfortable rooms

Amazing hotel with comfy beds and spacious rooms. My only complaint is the food - ordered an in-room dining dish which came half cold, there weren't a whole lot of options at breakfast compared to other 5 star hotels and people in my travel group had problems ordering coffee at breakfast (waiters got the order wrong 3 times). Other than this the staff at the counters and valet were all very friendly and I would stay here again.

super friendly staff throughout the hotel and great location! the pool was beautiful. I would definately stay again

Wonderful staff, amazing venue

Building works surrounding the property was very noisy. Room wasn’t very clean, and was quite dated. Breakfast wasn’t great either.

Nice hotel, stayed in an accessible room - weren’t able to shower normally, we requested to have it fixed however approx 45mins after calling we left to get food / drinks for 3 hours - at some time during those three hours they came to fix it.

It’s my go to hotel in Brisbane

We stayed at the Westin during Cyclone Alfred because we could not go to the coast, checking in on Wed. March 5th. The hotel had shut down all services except gym and one restaurant on that Wed. despite the change in the forecast to Friday landfall. We asked if the pool could be re-opened without the bar and were denied. The cyclone landfall was pushed 3 days and we spent time outside because the weather was not bad enough to close the pool area. The hotel staff did an awesome job of prepping for the Cyclone but did not have a re-opening plan and we stayed until the Monday without have the lobby bar or pool re-open and the same warnings remained up from Friday. The hotel itself was super humid and uncomfortable with a sewer smell by Sunday. The breakfast buffet was wonderful and the staff did their best to be helpful. The gym stayed open but was hot and the wifi does not work there. Again the GM and duty manager were well prepared to deal with the Cyclone landfall but the other hotels has their bars and amenities re-open while there was no sign of the same here when we left on Monday. And we paid more than regular price of some of the nights.

It’s a nice luxury hotel

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Rooms and overall experience met expectations but one week later holding fee on check-in has still not been refunded which is not ideal. On query by phone they said it will take 10 business days !

Excellent staff

A great property to stay at with everything you need at you footsteps with great rooms and service

A wonderful hotel experience and a great and convenient place to stay

Extremely helpful & friendly staff. Honestly wouldn’t say it was worth the $500 per night when there are similar properties within the area.

Friendly, helpful staff. Excellent Air-Con. Clean room. One of Brisbane's best hotel pools. Great buffet breakfast - hot and cold. If you don't like their coffee, there are lots of coffee shops nearby - but you probably will like it! Onsite valet parking. My only problems: I am allergic to perfume and their White Tea bathroom products, and over fragranced foyer/lounge are difficult for me. Does any hotel have a good hairdryer? I am doubtful! The hotel is older now and could do with new hallway carpet, but they chose the original decor to last. None of these observations would stop me staying again.

High quality facilities and helpful, efficient staff