Holiday Inn BRUSSELS - SCHUMAN, an IHG Hotel

We had a lovely stay. Everything was clean and orderly. We had a King room with a bath tub and walk out deck. Loved the deck even though it was uncomfortable smelling all the smoke from other outdoor sitters. The tub was lovely, however, it made the shower quite uncomfortable, sadly. Don't recommend paying extra for the tub unless you don't plan on using the shower.

Basic but clean. Close to underground, diplomatic quarter and social life. I only stayed one nights but it was comfortable and value for money.

Conveniently located in the European quarter, there are plenty of restaurants nearby.

Good location.

Excellent stay,very clean ,high skill customer services from Mrs Hilda Ablog ,well done I am already started to book future holiday in same hotel..

Place was great no complaint

really good hotel - great location with a 5 minute walk to the station and a half hour walk into the centre. hotel is clean and secure with a good common area. staff were great. great place to stay.

The bed room felt like a cage. Checking in i was surprised it did not look like a hotel.

Very few amenities and no soap in the sink and there is only 1 elevator

I rarely leave a feedback. But I had an experience which is above and beyond and deserves praise. My dad and I stayed with Holiday Inn Brussels Schuman in September of 2024. My dad became ill and spent two afternoons in the hospital. The staff was so extremely supportive and helpful. The manager, Dominic went out of his way to ensure my dad was comfortable and I had what I needed to care for him. The team at the front desk; Hilda, Jed and Stefania were there to answer any questions and help as needed. The breakfast staff, which included Michaela helped to ensure my dad was well fed and nourished. These guys made a hotel a home. I do highly recommend staying here and with this team of experts. Thank you for making a possible difficult time, so much easier and memorable.

Very good place to stay in Brussels. Very central to many places metro, train, restaurants, groceries etc.

Overall good and I recommend.

Great stay at this hotel. Their manager is a gem! Very professional, efficient and always smiling! Highly recommend this hotel.

Nice and clean, staff very helpful indeed would stay again

Staff was really helpful and welcoming and accommodating to all of our requests. If I visit Brussels again I would book the same hotel. Hilda and the team was excellent!

Property staff were super helpfull and friendly helping track down my lost suit case, and knew all the good spots to go, if i ever come back to brussells it will be this hotel, breakfast was great too

We would definitely stay here again. The breakfast was phenomenal - one of the best hotel breakfasts I’ve ever had! The room was cool and the bed was comfortable. The location was SO central.

location next to my meeting all walkable and size of the room very spacious

In general, this hotel condition good and is very close the underground rail and convenience to travel other area in Brussels but no view from the hotel room. However, the parking bay only 7 available and unable provide me in the first day. Suggest arrive in hotel before 10:00 see if there is any visitor check-out or later than 20:00 as free parking outside of hotel.

The young man at reception was nice enough to let us check in several hours early, however he didn’t actually check us in!! So at 10 pm someone tried to get into our room, they had a key and was able to open our door (lucky we had the lock bar on). When we went down to reception to see why this happened we just were told that their computer said we never arrived. We didn’t get an apology or any other sort of compensation. I get it mistakes happen, but a sorry would have been nice. I also opted to pay for breakfast at the hotel as we had an early flight and were tired, again the young man on reception was kind enough to book this for us, and again, there’s a downside! Because of the language barrier I couldn’t quite understand what he said, and we were charged €42 for a simple breakfast. He handed us the receipt and that was all, we later found out he charged a fee on top of the normal breakfast, which was not reflected in the receipt given. We had already paid €50 for the room, and an additional €42 for an unknown fee/breakfast. My advice to anyone checking in is to know French or make sure you ask enough questions. We weren’t given any clarity and it made the stay quite uncomfortable and scary, but truly what made our stay the worst was not a single staff member talked to us about their mistakes or apologised.