爱德华家族酒店

Everything was good. Shower pressure and temperature were great. Spacious room with large double bed.

Great location. Virtue service but they forget to send us the door code. Wait for 30 minute outside before we receive the access code

Nous avons eu un petit problème pour recevoir notre code d’accès à la propriété. Nous avons contacté les propriétaires et ils nous ont répondu très rapidement. La chambre était très propre, par contre le réfrigérateur ne fonctionnait et les ustensiles de cuisine ne sont pas nombreux. Nous avons tout de même passé un bon séjour.

Great studio loft in convenient location. Nearby parking stations made ut easy. Room on 3rd floor needed 48 stairs, last set very narrow, so not convenient if heavy luggage. Main letdown was lack of detail to servicing. Only one coffee mug, no coffee, one glass and only one fork. When texted agent, they were quick to rectify.

I lived in room 11 and there are reception and the confirmation email had never been received. Had to wait 10 minutes to reach the staff. The hot water is not stable and comes and go. Should view the comment first obviously the water is system always have a problem. The hygiene is average. But the price is really attractive compared with other.

The apartment was clean and in a good location in the centre of Ghent. We used Park and ride to get to the centre which only took 25 minutes on the tram T2. Communication from the start was poor. I asked questions about parking, no answer, i asked about check in, no answer. I managed to contact them on WhatsApp and on the day of check in I received a code. Which worked for the front door but not our room. Fortunately the cleaner let us in and eventually we received the right code from the owner. In future I would recommend the owner to improve early communication with guests. We weren’t the only ones this occurred with……

Bad start due to lack of communication from the owners, they did not respond to texts or phone until several attempts. Did not get information about room or code for opening the doors. But once we got that by third phonecall, we were pleasantly surprised - the studio was large and comfortable, and fashionably cool. Bed was OK. Very good aircondition is a huge plus. Also, it's very central.The kitchen lacks kitchen towel and bread knife. Stay out of the laundry basement, it's full of garbage. All in all, good value and we would consider staying there again.

Had a good stay for four nights, but it is more of an Airbnb than a hotel. I would not prefer their reception-less method if traveling alone. Rooms are spacious and quiet, but a little dingy/dusty. Showers would not stay warm for long in the evenings but mornings were fine. We had to contact owners for more towels and toilet paper but they arrived very quickly and seemed happy to check in with us. Extremely walk able area for beautiful Ghent, but getting to and from the train station required taxis. Public transportation was tricky in the area.

Good place close to everything. Missing some basic needs like paper towels but overall met expectations.

Parking was not easily found Laundry access was dangerous Meat (old stink) left in our fridge The room was very comfortable

My code to get into my room didn’t work.

No reception to ask questions or get directions or map, no hand towels, no utensils, way overpriced, no elevator, 3rd floor room for people in their 70s!

Room location and price was good. Bed was comfortable and pillows were nice. Basic provisions were okay. I could give this an 8 if the shower hot water was better. It stayed hot for a minute or less before turning cold. A little more provisions it small kitchenette would be nice - I was slicing onions with a table knife.

Our shower was unclean and moldy. There were cobwebs. The walls were dirty and stained. The in-room coffee maker didn’t work and only decaf coffee was provided. No onsite staff to answer questions, address complaints or provide support

Laundry service is a creepy and narrow staircase into a basement that reeks of garbage. Reception was quick to answer any questions over WhatsApp but it was suggested that I just leave my card info in a draw downstairs at checkout to pay and found that the draws are filled with random stuff including room keys. Seems unsafe if everyone that’s staying has access. Not very quiet and not well cleaned. Won’t be staying again.

Lovely old building. Yes, stairs are original and steep but not a problem. Front view is of square used for parking - shame but didnt spend time looking out of the window. Great place to stay

I did what they asked to check in. The QR code did not work. The contact number did not answer. Took my money no stay.

This place is much better suited for a couple wanting a minimalist room, but not well-suited for a solo traveler. A little unsettling both from the area and the lack of other staff/service onsite

The location is great, but the room was disappointing. With no on site management. We had to ask for coffee and hand soap after we checked in. The advertised laundry room was full of garbage and had mouse droppings on the stairs down. They cleaned it up after we mentioned it but the room still smelled of trash.

This apartment is in a superb location to explore the beautiful city of Ghent. The bed is very large, there’s a small courtyard, and a good shower. It would benefit from more attention to details - the tv isn’t tuned, there were no tea towels, soap dispensers were empty and coffee pods were already used. It could do with a little bit of an upgrade in the bathroom. All that said, it’s still a very nice place to stay. There was a problem receiving the keyless code to get in - be warned: check you have them well before arriving, and do tell Hotels customer care to send the email in their system. I hadn’t received the hotel provider’s email, but the Hotels system had it. All’s well that ends well, and I would highly recommend this place.