The Embassy Angkor Resort & Spa

We are very disappointed about the service here. The staff should be trained better.Two points. Firstly, we come back at late night and would like to take a bath. However, we could not turn of the faucet to stop pouring water into bathtub. We call night shift staff to help us. when he come to our room, he felt shocked and helpless. He informed us that we can not use water in the bathroom until engineer come to fix it on the next day. It is unacceptable that he did not help us to change a new room until we request for another room. Moreover, we have a cooking class at there. After we finished the dishes, we still full from our lunch. Therefore, we just have a little bit taste and ask for wrapping up our four courses. I don't understand why the server just wrap up one course and throw away rest of three. We informed to front desk this upset experience upon check-out. I don't think they feel sorry to us. More like we want to get some discount from this situation. In my opinion, the night shift staff did not inform our bathtub problem to next shift. Therefore, when I explain to another staff, all of them feel confused. The hotel put them 5 star on the website. For me, even 3 star hotel can provide better service. The service should be improved much better. The only good thing is that we forget our clothes in the room after we check out. They help to send to our new hotel.

員工訓練有待加強！第一晚住宿浴室有問題沒辦法洗澡，向前台員工反應，他卻說明天一早才能處理，我們向他反應我們都還沒洗澡，他卻很茫然！於是主動向他申請換房，他才幫我們找到一間房間。接著向酒店預訂他們的cooking class，因為午餐剛吃飽的緣故，我們煮完後淺嚐幾口要求打包帶走，但餐廳員工卻把我們的食物倒掉

Very nice environment. Excellent service. Highly recommend.

スタッフも親切で最高のおもてなしをしてくれた。またの機会があったら、ぜひ再訪したいと思う。

Magnifique hôtel, un personnel adorable et respectueux Notre chambre etait fabuleuse Je recommande fortement

It’s like a home away from home. All the staff from the front desk to the restaurant & spa are very friendly & attentive. Short distance from room to spa, restaurant, pool & reception. Had a wonderful relaxing stay

Absolutely delightful staff and accommodation. Definitely would stay there again

We stayed in a room with a private pool. The room was huge, with a soaking tub big enough or two people. The toilet was in a separate private cubicle, and the shower room was very spacious. The pool was deep enough to cover me to shoulder height (I’m 5’3”), and had a ledge at one end for sitting. What it didn’t have was any steps or a hand rail to assist you getting in and out. I have fed that back to the management team directly, but if you are less able to bend, kneel or get up from the floor then bare that in mind if a private pool appeals. The main pool did have both steps and handrail. The bed was very comfortable, and the aircon was efficient. The staff are all lovely. Genuinely friendly people who want to help you have a great time. The free transport to the town centre totally negates the slightly out of the way location of the property - you get all the fun without the nighttime disturbance.

The check in was easy. Most of the staff was friendly. We had several issues including the pool having green water and not being addressed by management, 3rd time someone came and actually looked at the water. We weren’t able to use the pool for most of our stay and were not compensated for the inconvenience. The spa wasn’t a relaxing experience it was just over priced. You get better massages and nail treatments outside of the resort. Which was why there was only one other person there who received services over a two day period. You have to check your bill, I was going to be over charged for the spa until I informed them of the mistake. We also received moldy bottle water from a staff member. There was a mummified frog under the trash can in the bathroom. The curtains were supposed to be white and had brown stains on them. Not a luxury resort at all.

Hotel was comfortable, pool was very clean. The breakfast could have been better

Very nice resort. The free tuk tuk transport to the city was working very good.

Hotel was great - spa was amazing - did not receive any VIP service and we asked about it

The room was comfortable and the staff were very attentive. The on site restaurant was very good.

Es hat mir so gut gefallen, dass ich spontan um drei Nächte verlängert habe. Alles ist wunderbar, das Hotel in einem wunderschön angelegten Garten bietet u.a. eine Lese- und Ruheoase, einen sehr schönen und großen Pool. Der High Tea ist auch entspannend und lecker mit frischen Waffeln, Obst und kleinen Kuchen. Das Personal ist so freundlich, liebenswert und stets hilfsbereit. Die Auswahl der frisch zubereiteten Speisen zum Frühstück ist enorm. Mein Suite war schon eingerichtet und angenehm geräumig. Ich würde jederzeit wieder dieses wunderschöne Hotel buchen und kann es bedenkenlos weiterempfehlen

This resort/property takes you back in time with the beauty of Cambodia. The staff were friendly and the service was excellent.

Without a doubt, one of the nicest places I have ever stayed. The service was incredible. The staff was extremely attentive, the dining was fabulous. If I ever come back to Siem Reap, I will not look for any other properties. I would definitely stay here again.

The Embassy Angkor Resort & Spa is a beautiful hotel with well kept grounds and clean, spacious and well appointed rooms. It’s not in the center of the city so it was the perfect place to come back to for peace and quiet after a busy day out. They offer free Tuk Tuk service to and from the city anytime you need one so it’s easy to go around. The staff were so warm and friendly that it always felt like coming home. A special shout out to Barang who welcomed me and gave me a tour of the property and Royal who always made sure I was comfortable, well hydrated and well fed.

The Embassy Angkor Resort & Spa is a beautiful hotel with well kept grounds and clean, spacious and well appointed rooms. It’s not in the center of the city so it was the perfect place to come back to for peace and quiet after a busy day out. They offer free Tuk Tuk service to and from the city anytime you need one so it’s easy to go around. The staff were so warm and friendly that it always felt like coming home. A special shout out to Barang who welcomed me and gave me a tour of the property and Royal who always made sure I was comfortable, well hydrated and well fed.

The grounds of this resort are very beautiful and well maintained. It added to the charm of the property very much. The room was so comfortable. We stayed in the villa with private pool - highly recommend! The staff are all friendly and very willing to help. We especially appreciated Molika and Ngoun in the restaurant.

Customer service in front desk was very unprofessional. Ask tips on face. I am wondering this is 5 star hotel? Food is very lower quality to. Hotel building need more arrangement.