皇宫酒店

Great comfortable hotel. Very friendly. Great food

Comfortable beds, good AC, super friendly staff, delicious dinners. I will come back.

Made a reservation and paid for it. On arrival I was told I cannot check in because they are fully booked! Why take more reservations if you are out of capacity? I was stranded and felt extorted at the same time. Now to get a refund will take me another week. Worst experience. Customer service too was thé worst. Very impolite, unreceptive and non empathetic. Will never go back!

Se molestaron por qué se reservo por HOTELES.com, pues vía el evento al que íbamos lo cobraban al doble y por esto nos dieron una habitación con varios problemas, incluso aún cuando reserva era de 2 personas, solo dejaron UNA toalla en habitación, sucio y descuidado el cuarto que nos asignaron

Property is good but they don’t accept mastercard on payment. Exchange of USD to local currency is limited. Nearby bank with ATM only works for local card. Make sure to have enough money from the airport before traveling.

Awesome stay

Some staff were very friendly and helpful, others not so. The room was inadequately prepared - the safe needed repair and the air conditioning control was in Chinese and had a flat battery. During the visit the air conditioning began leaking water and this was not dealt with despite the cleaners seeing it when they cleaned. Eventually we had to change rooms.

Hotel is very old and has the scars to prove it. It will needs a makeover to bring it back to normalcy. Proximity and ease of transportation to and fro and around town is nice considering the mad traffic in Bonaberi.

This is an awful Hotel even by Cameroonian standards. Nothing worked, several things in the room fell apart, like the tap in the bathroom and shelves fell of the wall (not kidding!). WiFi didn't work, dreadful breakfast and rude and dizzy-headed staff. Didn't accept the Hotels.com booking, had to spend 2 hours fighting with the Manager not to have to pay cash. There are better hotels in Douala, stay clear if this one.

From the beginning they didn't pick me up in the airport, I called them to the Phone was in the reservation in Expedia and the numbers was wrong I had to take a taxi and pay almost 18 USD and the route was traffic jump for almost one hour because the route is under construction. They didn't gave back what I paid for the taxi, the room was not excellent for the price I paid, Really was too far from the airport I don't recommend this hotel when you have to travel because you can lost your flight.

Was very pleasantly surprised by the quality and how clean this hotel was. The service was good and they have an elevator and a very good restaurant that offered a good selection of food.

prima hotel