天堂之乐温泉套房酒店

Everything was great. Couldn't have asked for a better experience.

Good location. Parking was ok. Large living space.

Clean room, Lisa was very responsive and nice. Everything you need was there. Love the milion dollar view and the breathtaking sunset. Only one thing that I dislike, there's no elevators though it was clearly mentioned on the website.

The room was so much bigger than I expected and was very clean and comfortable. We did have some issues with our late check in, we were given the wrong codes for the lockbox and had to contact their after hours staff, but it was resolved very quickly and professionally and we otherwise loved the location and our stay.

Bed was very firm and wifi is not strong or reliable enough. Nice room with beautiful views in great location.

Great spacious suite. Very clean and well kept. Helpful staff and in middle of the town. Perfect spot.

The rooms are very well appointed with a beautiful large bathroom. Very nice to have a street entrance as well as parking out back. I would say the only issue we had was with the back door card key which did not always work.

Loved the location, and the check-in staff (located in spa) were very kind. The big issue with our room was the pull out sofa bed. It absolutely would not pull out. My friend and I both tugged and tried to open the bed and it would not budge. We finally stopped trying and I just slept on the couch which was not comfortable. It was late and after hours when we tried to open the sofa so we didn’t contact the emergency number. That was a huge issue bc I booked the room so we could have separate beds.

My room was okay, kitchenette and had everything we needed. Could use some new carpets.

We had a room on the second floor. The view of the water was amazing with wonderful sunsets.

For what we were doing location was great

We liked the location, the staff and the suite was large and comfortable. We did notice staining on the carpets, the coffee pot had coffee remnants in it, and the lamp between the beds was missing a lightbulb. For a short stay, drinking glasses would have been nice as well (the plastic one in the bathroom was broken).

A

Room was clean but carpets would need to be changed. Rear door did not lock with key card. Had to use the front door and make sure the deadbolt was locked on the rear door. Mentioned to staff. They knew about the problem but weren’t able to fix it.

Great location and

Highly recommended! Will be staying there next time I visit PR!

I didn't like that after 5 pm there is no staff in the building. Also two security issues. Didn't feel safe as a solo female traveller.

One hour before my "Free Cancellation" window was set to expire, the property sent a message via the Expedia platform demanding a higher daily room fee. They claimed that the discounted rate—a verified rate for Expedia.ca registered users—had been posted without their approval. Although the property did eventually honor the original rate, the timing of the demand was highly stressful. Communication regarding access was also difficult. I had to text the property to get the lock-box code for late check-in, as it was supposed to be sent the morning of arrival. Even after I reached out, they simply insisted it had already been sent. We ultimately had to call the front desk in the afternoon asking for the code over the phone. As for the unit itself, the King Bed Suite facing the street is spacious, clean, and the kitchen is well-equipped. Parking is easy in the front after 7pm. However, I wasn't comfortable with the slightly sloping parking area in the back; it is difficult to navigate the two-story outdoor staircase with both hands holding stuffs after dark. There is also a note asking guests not to change the mode on the thermostat, but the bedroom became too warm and stuffy. Additionally, the bathroom seems to lack a vent, which causes a strange smell to linger if the door remains closed. Despite these issues, I liked the property overall—especially the location—and would stay here again.

The room is a bit on the small side. The heating/cooling unit doesn't work properly so expect to be either too hot or too cold. No staff is around after 5 so if you need something you are on your own. To me the bed was comfortable as it is soft and I am a side sleeper. The pillows are on the flat side and need to be replaced. The shower head is also needing repair or replacing. Little details like this are important to truely make this place Bliss.

Great location; kitchen had everything we needed; I would definitely stay here again in the future!