洲际酒店集团旗下智选假日套房基奇纳东南

We received a free upgrade to a suite upon arrival which was nice. Woke up early to get some free breakfast before it was over at 10am. The breakfast area was busy! People were loading up on plate fulls of free food and even grabbing more to take with them. There was one staff member fed to the wolves trying to cook and refill food as fast as it was going empty. It was evident she was extremely stressed out and no one was helping her. People kept interrupting her and asking her where more food was, to the point she couldn't even make more. We ended up walking away with no breakfast. Was kind of disturbed as we checked out at 11 to see people sitting around the lobby with plate fulls of food that they hadn't eaten yet and decided to take with them. The breakfast experience is the reason for the 4 star vs. 5 star review. I understand you can't control guests' rude behaviour, but at least have enough staff on hand to facilitate/help successfully run the free breakfast you are advertising to every one.

The room was newly renovated and clean. The washroom had a sensor faucet which I didn’t like as you can’t control the temperature or the flow as it kept turning off. Breakfast was a good variety. Hotel was in a convenient location.

I absolutely love this hotel and will be coming back!! The staff were so friendly and accommodating.

Enjoyed the stay!

Overall great place to stay

Property rules says it accepts credit cards but nowhere says the only accept way to have a deposit paid is by credit card. We travel at least 3 times a year and I do not use credit cards. We always pay by debit and when the property demands a deposit, we always use the debit card or cash. The staff tried to be friendly but they straight told us we couldn’t check in. We were into town for a volleyball tournament in a hotel recommended by Ontario Volleyball Assoc. and were not allowed to check in. Unbelievable ! Then a second staff came in and told us the same thing - we couldn’t check in. I offered to pay the deposit by debit card, by cash and even paying more than required but the staff said they could do nothing. I have to ask a friend to send a form with his credit card number. I never, ever had this kind of issue before, even on hotels of the same chain. It was frustrating and very stressing. In the next tournaments, even being recommended by the volleyball association, we will not stay or recommend the property.

Nice amenities and breakfast was standard. Parking lot is a mess lots of pot holes. Beds were comfy and clean

This is the second time staying at this hotel. I came back to it because of the excellent experience the first time. The breakfast selection has improved.

The room was very clean with newly renovated bathrooms. I wish they had included comfort height toilets for us older folks. Still 5 stars.

Lovely hotel in a convenient location. Our room was clean and comfortable. The front desk staff was very friendly and efficient. Overall, a wonderful stay!

Very Clean and updated. Friendly staff and a good breakfast

Our stay was great! Hotel was clean, beds were very comfortable and the all day coffee and breakfast was a great addition. Staff were always happy and helpful.

The hotel was in a great area for shopping The area was clean and safe the hotel was overall very nice the automated pancake machine was cool.

Quiet, convenient and. Lose to where i needed to be with a prolice point i was looking for!

Nice

Good breakfast. No indoor pool or hot tub but not a big deal.

The bed was extremely comfortable. So i had an awesome sleep thats for sure.

Very nice rooms, desk staff are really nice

Clean and quiet Breakfast was good with plenty of options.

Great location stay for an early flight from Kitchener airport.