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Nothing bad.

Every was good. Had trouble paying for the damage deposit. That's fine. That was out of our control. We did figure something out. But I think I could have been spoken to in a different tone of voice. It just seemed he was agitated. I know what dealing with the public is like, but you still have to be professional and not let your emotions get in the way of the conversation. It didn't escalate or get loud or anything. Nothing bad happened. Everything was solved.

Property is a bit old and worn, but staff was friendly, and there are nice walks around two lakes near by.

This is very little information about amenities and how to use them. Check-out time isn’t posted anywhere. Pool hours. Directions to the pool. What TV stations are available. How to use the key card. Why not hand out a leaflet at check-in? I can’t remember what the check-in person said. I couldn’t hear her very well. She spoke very quickly.

Great stay!

Convenient to downtown and the airport.. nearby public transportation mase it an wasy access to all amenities.

For over 300$ a night i want a big bathroom and some sort of view. Just because i have a dog doesnt mean i should barely be able to fit in the washroom

Should have note pad and a pen and a menu for the restaurant in the hotel and orher places

Great location, very clean and friendly efficient staff

I prepaid this property and they double charged me anyway. They refused to remove the hold of the extra funds on the credit card when asked and said i will need to call my bank. Staff were very rude. They told me it was all my fault foe booking with a 3rd party app. No manager follow up when requested. Property was under construction and hallways smelled of smoke to trigger allergies. Refused to provide towels foe the number of people in the room.

Great location. Two areas where we needed front desk staffs help: getting a microwave to our room -we were there 4 nights and never got it. Managed without. 2nd - Front desk staff said they had change for laundry. On Sunday aftn went to ask for change - they didn't have any and didn't know where we could go to get change. She did suggest east side Mario's bar - but it was closed. However laundry facility was great - clean and 2 washers and dryers.

Beds and pillows are super comfortable. Great service from staff including the restaurant. Food is excellent and fast service.

Very Friendly and helpful staff

We were greeted with excellent service at the ftont desk. Employee went above and beyond for us. His service was outstanding.The other employee was also remarkable. All employees were friendly, very helpful. You have a strong team who strive in customer services.

We were later to arrive but our daughter was able to enjoy the water slides for a bit. Beds were comfy and coffee in room was good. However, there’s a bar above the toilet that sticks out too far and impales you trying to get in the shower, and we were placed right across from an obnoxiously squeaky door that kept us up all night. Steer clear of room 235!

We really enjoyed the pool, water slide and on site restaurant. The staff were welcoming, kind and extremely helpful. Will be staying again upon next trip to St Johns.

Loud/ noisy.

I liked that the breakfast option was right within the property at East Side Marios. A little strange that it was only for 2 people when our reservation was for 3 people though.

My stay was good overall. The only thing that was a real inconvenience was poor wifi. It meant that I had to go to a coffee shop to use the internet.

Fridge was warm, balcony dirty