查尔斯-亚历山大酒店

I don't know prices in the area but it seemed like a very very good deal. Nice place, wonderfully located near very good restaurants, large parks, the riverfront, and a scenic 20 mimute walk to the old city. Lack of on-site staff was balanced by quick and helpful responses if you telephoned the remote concierge. Slightly dirty under the beds (not a big deal) but otherwise very clean and a nice vibe.

Accès facile, lit confortable, belle chambre.

It would be nice to have a small fridge in the rooms for drinks.

J’ai moins aimé monter au deuxième étage

The staff were great and accommodating.

Very spacious and clean. Great location as it is close to the Plains of Abraham and old Quebec City and restaurants. Just had some issues as check in and doors use only digital keys which did not work all the time.

Tout à fait recommendable

We had a wonderful stay. The place was clean, spacious, and full of character. Easy check-in with digital keys and everything was well organized. The quiet neighborhood was perfect for walks, and there’s a park nearby for the dog. Walking distance to restaurants, coffee shops, and groceries. Easy parking and close to the highway. Highly recommend!

Nous avons passé deux nuits à l’hôtel dans deux chambres différentes. La première avait clairement besoin d’amour et la deuxième était parfaite. Seul point, aucun personnel sur place et aucun petit déjeuner le matin alors qu’il est écrit déjeuner inclus. Pour joindre un membre du personnel on devait appeler à un numéro de téléphone, alors qu’on est supposé avoir la chambre jusqu’à 11h dès 8h30 notre clé internet de fonctionnait plus, alors comment entrer dans l’hôtel et aller chercher nos choses. Bref, il faut au moins une personne sur place en tout temps.

The A/C was not working at all. We called the front desk few times, but unfortunately nothing. We asked for a fan as sleeping with the windows open was not possible as it was too noisy, but never got the fan. A bit disappointed.. Despite everything, the room was very clean.

Ok property. Well situated and well priced if you are looking for a place to sleep while enjoying the old Quebec area (just a quick walk away). Parking was an issue as it was during the summer festival in Quebec. At $25 for reserved parking spot that was occupied, and ended up in another spot and got boxed in (likely by festival attendee). Just ok.

Conforme à la description, propre. Personnel de la réception facile à joindre malgré qu’ils ne soient pas sur place!

Very steep stairs. Otherwise very good.

The virtual keys were not convenient at all, the coffee was not stocked, and there were not enough towels for our room.

Everything

The room was spotless and the communications were easy. Very responsive in finding solution to questions. I liked the self check in and the proximity to downtown.

It was an unexpected and a terrible experience on my arrival with my family of four at the property in the evening. The room was not ready and there was no housekeeping done. I reported this to the helpdesk agents. They suggested some other accommodation in the vicinity as it was last minute and they could not find an alternative for us. If the agents gave up, you can imagine what we had to go through calling and checking when our mobile phones were almost discharged after driving for 10 hours from Toronto. It was terrible - new city, new language, no contacts and left stranded in spite of booking three weeks prior and receiving confirmation emails, uptil the day of arrival, from the Hotel. I had to book an alternative hotel, on my own, at double the rate. Hope, nobody has to go through this ordeal. It has been one week since I emailed the property team and I have yet to hear back from them.

Bathroom could use a remodel. Other than that all good.

Chambre propre, très bien adaptée pour un couple avec jeune enfant! Voisins du haut bruyant.

Location was perfect and super clean. It was very easy to get hold of people and everyone was very friendly. Very quiet. Will stay again next time.