酒店管理学院酒店

Parking confusion. Functioning and tarification of the parking garage turned out to be unclear. We received a ticket at the desk which was supposedly allowed us to park. We couldn't get the machine to read the ticket. So we used a credit card. Then, when leaving, we had trouble using the card. Couldn't get the gate to open. We almost got charged by the hotel and the garage operator. In fairness, it turns out that the garage is operated by the city, not the ITHQ. Stressful.

The hotel is perfectly located in a nice part of town but the breakfast is very average and service was fine, not exceptional

The design of the hotel is quite unique and refreshing in the eyes.

Excellent breakfast. Room was comfy & well-organized. Had a spacious bath with good quality soap, shampoo, etc. Love the non-profit concept that helps the onsite students.

Lovely hotel with comfortable rooms and beds away from tourist area.

Excellent location. Beautiful hotel. Very clean. Thank you.

Very nice

Excellent restaurant on permises.

Incredible room and wonderful breakfast.

Très propre Service de qualité

Nice hotel and people

Beautiful hotel, rude staff. We did not feel welcome. The housekeeper was feeding information about us to the front desk. Very unprofessional.

Veryy clean, quiet, we felt safe and breakfast was good

Large, comfortable room, attractive dining room and excellent breakfast. Great views from the generous balcony.

Hôtel pratique et bien placé proche du plateau et du centre ville. Pratique en voiture car la rue est large et peu fréquentée. Parking en sous-sol et petit déjeuner varié. Manque un peu de superficie pour 4 personnes et balcon inutilisable à cause des souffleries de climatisation.

Clean and spacious hotel. Breakfast was great. View from hotel is beautiful. Staff is very friendly.

We had a great stay here. The room was clean and comfortable, the staff very helpful.

⭐ 1-star review Title: A deeply disappointing stay at a hotel that failed its mission of hospitality I’ve stayed at the ITHQ Hotel in Montreal several times over the years, and have enjoyed dining in their restaurant. But this visit was an emotionally distressing and unforgettable disappointment, made worse by the very institution that’s supposed to represent the best in hospitality education. From the moment I arrived, I was met with cold, rigid, and robotic treatment from the junior front desk staff (students in training). When a minor mistake occurred—my partner smoked a single cigarette on our suite’s balcony before we noticed the “no smoking” sign the following morning—I was hit with an automatic $580 penalty. When I tried to explain, I was shut down with dogmatic replies like “it’s the law,” with zero empathy, flexibility, or willingness to listen. The so-called “hospitality professionals” in training treated me like an offender, not a guest. For three days, no manager was available to speak with me. I waited patiently, explained my distress in writing, and made it clear that I felt unwelcome and might leave early. No one followed up. Instead, mid-level supervisors deflected, refused to escalate the issue, and blamed their policies—or Expedia—for their refusal to offer any compassion. As a result, I left the hotel a day early, on my birthday, emotionally depleted from the constant stress and total lack of human connection. The staff had made me feel so unwelcome,

It was awesome!

The scenery's