渥太华西凯悦嘉轩酒店

The staff was wonderful. The bed was soft, fluffy, and incredibly comfortable. The included buffet breakfast had fantastic variety and was very good quality. The pool area was nice, clean and warm. The onsite restaurant had good choices at pretty good prices. There was a small onsite “convenience store” that was pricey but also had good variety and good in a pinch. A couple of minor negatives: I booked this hotel for the pool BUT the water was freezing, I couldn’t even get in. My room was supposed to have shampoo, conditioner, and body wash BUT I didn’t have conditioner (someone obviously refilled the conditioner bottle with shampoo).

My husband and I booked two nights at this location, during which time the hotel was quite full. We were booked into a room which shared the floor with a junior hockey team; due to the high level of noise and activity in the hallways, we were upset and requested to be moved to a different floor. The staff were very accomodating and understanding, and moved us to another floor with minimum fuss. Staff checked in regularly to make we sure we weren't encountering any other disruptions, and the rest of our stay was nice and quiet. The young man at the front desk really exemplified excellent customer service. The breakfast is pretty good - egg frittata, sausage patties, pancakes, fresh fruit and the like. Beds were comfy, room was clean, and Chromecast worked without a problem. Check-in and check-out was quick and simple. Would definitely stay here again in the future.

Its great location and place to stay, clean and quiet. The bed a bit soft…. But overall ok