维多利亚皇家假期朱丽叶高级酒店

Pretty good location downtown. The place was pretty dirty. Shower curtain had mold all over it and I asked to have it replaced and it was replaced with another slightly less moldy one. Toiled handle broke halfway through our stay and I discovered it was held on with a trash bag. I sent photos of this and it didn’t get addressed. Also the smoke detector has a trash bag over it for some reason but that didn’t seem right. It worked for our stay but it was not up to expectations. Also the cooking utensils/pans are terrible so we just had to end up eating out the entire time.

The condo was comfortable for 4 adults. It was a nice surprise to see the kitchen fully equipped with what may be needed to prepare and serve family meals. The parking is very safe. The area is noisy, particularly at night. We would return.

Spacious apartment with a pull out couch, which was a pleasant surprise for our kids who were traveling with us. Kitchen is sparse but has everything you need. Laundry machines was a great touch. Easy walking to wharf and restaurants.

The picture shown of a view was not what we had. There was a sewing needle in a pillow that a quest was stuck by in the foot. Kitchen supplies were empty. Residents barking dogs and night time emergency services sirens. We learned that we needed 1 person at the elevator and 1 at the door because there is NOT enough time to get from the door to the elevator to press the button to get upstairs to get the key to the garage. Building manager kept hanging up at the intercom until we call them on the phone. The street people start moving in to camp around 7pm and were gone by 7am. I will say for the price and location our stay at the Juliette wasn't bad. We were reatively close to most things. Parking in the buildings garage is not for larger vehicles but is very secure.

Juliet cancelled at the very last minute, hours before we were to check in. Fortunately, Expedia found us better accommodations. Very frustrating and stressful to have a confirmed booking cancel at the last minute. Why have bookings at all, if that wonʻt be honored?

Awesome place close in downtown Victoria

I enjoyed my stay in this new experience! Took a day or two as it is so different from the usual way of registering and staying in a hotel! The place was like new, clean, quiet (except for the usual fire trucks, ambulances and strong winds which made the place noisy.) A few more instructions needed to be left for the guests. How to use the new designed shower! I couldn't finish my cleaning, or do the washing as I had an early plane flight out of town..

Bad communication. First night no one there to let me into room and no compensation Noisy as hell

Was a good stay. The only issue was checking-in. When I dialed the intercom to gain acces, nobody picked-up. Lucky for me, a lady living on the same floor as me gave me access. Heard from her that I wasn't the only one having had issues at that location. I had witnessed a young couple having the same issue as me. Sadly for them, I wasn't able to unlock their floor so, they could go in.

First class property...only complaint is that the roof top bbq's have apparently been out of service for some time...had hoped to bbq a Coho salmon I had caught with my son that afternoon, alas no bbq, had to resort to the oven...such hardship!!!!

Great stay at a reasonable price. Check-in a nightmare! Expedia failed to give details necessary. No attendant on property! Mainly a residential condo building! Once in, the condo was great!

Great location and really well set up for a family. Kitchen well equipped, easy communication to get in and check out. Great value too!

Excellent location if you want to explore Victoria and close to lots of food outlets. Only one lift was working during our stay which wasn’t great in an apartment block.

Getting in and out with the garage clicker and 'fob' (#2 on clicker worn off) was more like a chase exerpt from Mission Impossible than a welcome to someone else's "home." 16 floor bldg w 2 elevators and one has been down since April. Bedroom tv sonly Shaw cable, no streaming. Main tv only Food channel and someone else's Netflix subscription.

We loved it! Good location, neat views from the floor we were on. The rooftop barbecue space had even better views and a nice space to relax. Highly recommend.

Spacious, clean suite! Nice patio. Check in was an issue as no one answered the buzzer and I had to sneak in when someone came out. There are big signs everywhere that ask people not to let others in so that made me uncomfortable but I had no choice. The handicap parking was nit available the whole time we stayed there, always full. So we had to park down the street and walk on check in. Not a huge deal. Stay was great!

Throughout the booking, everything on the expedia website called this third party a hotel and it was not. There are signs all over the lobby stating it is not a hotel. Very poor communication. We booked 2 bedroom suite for 4 adults and they tried to tell us we booked a one bedroom for 2 adults even though we had to pay extra in the booking to have 4 people.The first night they could not give us a 2 bedroom we booked and we had to squish into a one bedroom which wasn't adequate. The next day we had to stay at the place to leave our first room at 11 and get a key for our next room that we werent aloud to re-enter to get our stuff for 4H. After weeks of hounding them for compensation since we payed for a 2 bedroom both nights they finally refunded just under $50 which didnt seem right.

Agréable séjour dans ce studio/apt 1 chambre (#304). Très bien située, près du centre-ville. Le design est joli. La décoration est recherchée. Belles grandes fenêtres mais la vue est décevante. Comme nous sommes au centre-ville…un peu de bruit à l’extérieur. Nous recommandons sans hésitation.

It was a great stay overall but we found a used mop head in the kitchen sink when we first walked in.

The condition of the property is ok，but the communication with the Victoria Royal Vacations was pretty poor.