Perhaps I should have been more vigilant in my inquiries for this stay but, I assumed that staying at a spa/resort would include use of the facilities. However, unless I was prepared to spend an additional 50 dollars per day, that would not be the case. After making my reservation in February, we had a change in plans that would not allow us to arrive until July11th, one day later than our original reservation. I called the resort in May to explain the change and was assured that this presented no problem. On July 10th, my credit card was charged for the day I had cancelled 2 months prior. The receptionist said that she would need approval from the manager to reimburse the charge. Meanwhile, our room had no closet nor a dresser, just pegs on the wall, A 12x10 inch window was the only ventilation, although there were 2 fans. The window opened onto a walkway so, there was no privacy. This, we could have dealt with but, when we smelled a wood fire burning in the middle of the afternoon, we decided to take a seat, drink a little wine and enjoy the fire. After about 10 minutes, we were greeted by a man that, I assume, was the manager. He informed us that we could not sit by the fire because that was a privilege limited to the customers who paid the 50 bucks extra. He was concerned that if others saw us there, they would feel entitled to also sit in a chair and watch wood burn, without paying the surcharge. I should mention that we were the only guests there. Unbelievable.