凯艺酒店

Exceptional staff, very clean comfortable facility.

Our front desk lady was wonderful, kind and helpful. Our waitress was great. I found the rooms dated and the tv channels VERY limited. The included breakfast was good, however, VERY much lacked options, ONLY scrambled eggs, one slice of toast.. felt for the cost of the room, a little more could be offered.

Breakfast was definitely more than I expected, it wasn’t gourmet but was delicious. Friendly staff. Rooms and linens were clean

Spotless, beautiful room

Service was great

Perfect location when getting off the ATV trails. We had a ground floor room with direct access to the parking lot. Perfect as we had our dogs with us.

Breakfast was cold and greasy but otherwise everything was amazing.

Clean room great staff

Professional staff. Restaurant staff were great and dinner and breakfast was good.

The room was very clean and tidy, the staff was very courteous and friendly.

The room was a bit dated and a little bit noisy - the minibar made frequent noises and we could hear the people walking upstairs but not enough to really bother us. Breakfast was adequate; dinner was better. Location is good. Internet connectivity was good. Service was friendly and efficient.

Très agréable, propre et calme. Le personnel très sympathique

To be honest the building does need a little attention ie the sink in our bathroom was cracked. Overall though the hotel is clean our room was beautiful it was relatively quiet ( other customers children) All the staff I’ve dealt with are amazing and very pleasant. I would definitely and have recommended this hotel. Will be staying there again soon.

The staff were lovely and the rooms were clean. The location is quiet though on the transcanada so no options for walking from the hotel. We were there in October and the leaves were spectacular. I would stay here again for the location and the very helpful staff.

Did not eat

Clean quiet room comfortable bed relaxing dining

Great

Excellent stay

Our experience at the Quality Hotel in Clarenville was deeply disappointing and far below what one would expect from a property carrying this brand name and price point. We had a confirmed reservation and initially found the room to be acceptable. However, upon returning around 8:30 p.m., the atmosphere in the hotel had completely changed. The hallways were filled with yelling children running back and forth, while their parents socialized loudly with their room doors wide open. The noise echoed through the corridors, making rest impossible. When we called the front desk to address the issue, the staff’s response was shockingly dismissive. We were told, “kids will be kids,” and that no effort would be made to enforce any level of quiet or respect for other guests. I explained that this was not acceptable—especially given the rate we were paying—but the clerk refused to take action or offer a solution. At that point, we decided this was not the environment for a restful stay. We packed up, went to the front desk, and requested a refund. Although the staff member eventually processed it, he did so while berating and speaking rudely to us—an unprofessional and unnecessary end to an already frustrating experience. Fortunately, our travel site reimbursed us quickly, but we left with the clear impression that guest comfort and courtesy are not priorities at this property. Do not stay here if you value peace, respect and proffessionalism.

Very nice, modern hotel with a great breakfast and friendly staff.