凯艺套房酒店

The floors are creaky

Our bed was comfortable and the room was clean. The wifi and TV (which required the WiFi to work) were not functional. Only two thin towels provided. No coffee in the lobby in the morning. For the price I just expect better.

Courteous staff.

great

easy to get to

The room was clean and the shuttle to the airport was very convenient

Good stay for the money for the night

Room was only cleaned once during a 5-day stay. Would have been okay if price was lower. Hotel didn’t have some amenities listed.

T

Parking wasn't good, restaurant is convenient, room was ok and quiet

Clean and friendly

The room was recently updated.and the bed comfortable, but the summer pricing seems excessive.

We had an awesome stay and I would definitely recommend this hotel for anyone visiting Whitehorse but especially families with pets. Very comfortable and relaxing stay with super nice and helpful stay. Thank you.

I liked the clean room. I did not like broken elevator. I did not like other guests loud music.

Room was clean

We checked in late and our room was ready. Front desk staff was helpful. Second time to check in,(late evening again) apparently no reservation. The front desk staff was dis interested, appeared to be very bored. Was not going to accommodate. After seeing we had booked for future nights he admitted to available room at a high price due to walk in. We asked for a quiet room. As we were not checking out for 3 days we requested not to be moved from room to room. He asked if we would like the third floor. We replied that would be wonderful. We got 2nd floor next to the freeway. Our room cards had to be reactivated every day. Housekeeping: day 1 just clean towels. No room tidy, no garbage emptied, no coffee or tea replenished. Day 2 we requested Housekeeping 3x and our garbage was emptied had to ask for clean towels and face cloths etc. Day 3 we needed toilet paper, soap, tissues, coffee supplies. The bathroom was not cleaned. No spare TP kept in rooms. We drove thru Tim Horton's for morning coffee. We needed help to gain access to wifi as did most guests. BEST FRONT DESK PERSON IS ANGELO. ANGELO goes above and beyond for customer service remembering guests names, room numbers and is sincere, genuine and polite. Airport Shuttle: wonderful. Speak to the shuttle service directly. We were told different times by Front Desk. Spoke with Driver and he ensured we would be picked up. Parking is adequate.

It’s was aight

Was noisy at night. Can hear people in the hallways. Cleaning Staff start early and make lots of noise

Room was super small. Towels were VERY thin. Shower was 30” x 30” - almost impossible to use. Bed was very comfortable though. Lobby was hard to find: no sign. Clerk spoke poor English and was hard to understand. It was an OK hotel. It’s tired and needs renovation or knocking down and rebuilt. Room was overpriced IMO and had no breakfast included. I won’t stay there again.

We had a very comfortable stay here! It is centrally located to restaurants and shopping!