市区凯艺套房酒店

Carpeting is so dirty!

Staff and manager were extremely helpful and gave suggestions for our stay in Windsor. What we should go and see while there. The room was nice. Very spacious. We would definitely book again.

Staff was great! Room was not great. Towel rack was not secured to wall properly. Fell off. Trouble controlling the temperature of the shower. Room smelled weird but got better with the ac turned on.

The room had a moldy smell to it, I was worried when we got there, but it was fine. The bed was very comfortable and it was very quiet! Breakfast surpassed expectation and the staff were very pleasant

Quite place to stay.

Hot breakfast was great, the room is good size and reasonably clean. It is walkable to the main street. Just be aware on the surrounding area, to get to the main street we did pass a bunch of homeless.

The staff was very friendly and the rooms are well maintained.

We had a short stay but everything was great. Friendly, welcoming staff. Close to the US Tunnel. Would stay again.

Great breakfast and excellent staff. Good location

I woke from my first night with bites on my right upper arm. I then saw a bed bug crawling on the other bed. I got dressed and went to front desk with picture of the insect. The front desk staff was apologetic and immediately placed me another room. I then went to a local Wal-Mart and bought a product to spray on, under and around the matress. Needless to say, I did not sleep well for the remainder of my stay. The staff was wonderful throughout, but still very traumatizing to say the least....

Good

Staff very friendly and accommodating. Rooms very clean and complimentary breakfast was awesome

The staff were very friendly at the property and the room was clean and in good condition. However the area around the property felt a bit unsafe. Across the road from the hotel in the evening a large group of people seemed to be loitering in front of some sketchy looking building.

was okay

Great breakfast.

Was checked in by Melissa, she messed up my credit card.room was already fully paid but she put multiple authorizations thru and charged me again for my room. Now I have 2 charges on my credit card. They should train their staff properly on how to check people in who already paid. I have escalated to look into this further and if no resolution, I’m filing a dispute against the hotel with my bank. The room had no soap and shower gel. Had to go downstairs and ask for it. The breakfast area had a none operational toaster. The toaster is 20$ at Walmart… I come to Windsor a lot but will never come back here again.

Check in was smooth and friendly. Decent accommodations. I would go back.

Staff were very friendly. Clean room and convenient to get to tunnel. Charging for parking should be free especially when there are a lot of homeless people are around.

The hotel was good and service was excellent but there was a lot of homeless in area

La habitación está muy limpia y cómoda pero el personal es muy atento y amable, una felicitación por el excelente personal.