The location, size of the unit, quality of furnishings, comfort of beds- all 5 Stars. Great view of CN Tower from master bedroom windows! Close to public transportation and lots of great restaurants.
Unit maintenance- 3 Stars
The main lock on the front door was not working correctly. I had to giggle the key randomly for a while to get it to unlock from the outside.
Building amenities- 1 Star
Short term renters are prohibited from using the billiards room and gym even though the property manager (QuickStay) said we'd have access with our key. We did have access to the roof top pool.
Parking- 1 Star
We pre-booked parking in the building. The key was missing when we arrived. QuickStay informed me the prior guest didn’t return the key and a replacement wouldn't be delivered until noon the following day. Fortunately, I was able to talk the concierge into opening the doors to the garage. However, my reserved spot was occupied. QuickStay assigned me a different spot. However, the key was never delivered to the unit; which meant we were not able to use our car during our stay because we couldn't re-enter the garage.
Cleanliness of the unit- 0 Stars
When we arrived the trashcan under the kitchen sink was full of garbage and dishes where put away dirty. More disturbing, the shower curtain in bathroom was covered with mold. I contacted QuickStay to have it cleaned, but they never responded.
5 Star property with 5 Star cost, but unfortunately it has 2 Star service.