枫叶广场萨卡尔套房酒店

Great place in the perfect location

Walking distance to main attractions and close to union station. Neighborhood felt very safe. Clean comfortable suite with great amenities! Would definitely stay here again.

Worst I’ve ever seen, the place I booked was not the same place or address that was given to us. The place was dirty, so much confusion, the people extremely unprofessional, holes in walls, locks not working, worst experience ever. Not safe! Hoping my refund comes through ASAP, I have photos to prove it.

Great apartment. Well decorated. Great view. Great location. Didn’t like the fact only one key fob.

The property was advertised to have 4 beds but when we arrived there were only 3. The representative said the beds were recently changed and that was the cause. They stated they would provided an air mattress to compensate for the missing bed but they never returned with the bed nor did they communicate any information to me. I tried to call them and was unable to reach them.

Perfect place to stay in downtown Toronto at a decent price . Very easy to communicate with the owner. Thanks a lot I will returns at this location for sure.

Parking was in a completely different building from the condo. The condo was not very clean - garbage under the bed, hairs on the bathroom walls. One of the cabinets is damaged and has been “fixed” with rolled up painters tape (unsuccessfully). The place just looks worn down and uncared for. The bed was comfortable, though. Overall, I have stayed at much nicer condos downtown Toronto for less money. Would not stay here again.

There was no information on how to there, no information on how to check in and once we got inside, after trying to get in to the room for over 3 hours, our rooms beds weren’t made the sheets were dirty and towels were dirty and there was one, no plug for the bath and that was just the first things that annoyed me, also it would have been nice to know that we would have to got up two elevators and a lot of walking thought doors, be did it with all of our bags, if I can be honest thanks to this one place I am not never using Expedia again.

Location was great. Amenities were very good and customer service was excellent. Property could have have been a little cleaner.

The location is good. First, the address is not 55 Brenmer. The Host had not contacted me in advance to tell me where to go, or how to check in. As a result, the check in process took almost an hour. When we tried to park there was already a vehicle in the spot that we were told to use. When i called the Host to ask what we should do, he hung up on me. The apartment was filthy when we arrived. i vacuumed myself and cleaned the showers. The sheets had not been changed (one bed has a used tissue in it). The sheets do not properly fit the bed, so you'll end up sleeping on the bare mattress. Other things: The pool was closed for "maintenance" the whole weekend The dishwasher was broken Someone threw up (????) in the hallway and it sat for 24 hours Our bed was broken The "included toiletries" were giant bottles of shampoo and body wash used by god knows how many people Both lamps in the main bedroom were broken The carpet was stained, and i can't stress this enough, DIRTY All in all, very disappointing and very much not worth it.

Booked through hotel.com. Didn’t get details tills after we checked in. We where to have 1 room and got another. At 4:00 room wasn’t ready. Thought we had access to pool and we didn’t. We did get access, thank god or they would of had 4 children very upset. The size and comfort of suit was great. We will book again but we need access to pool. Construction around building was a little confusing but we made it.

Arrived at check in time of 4pm. Went to our suite to get the key....walked in and the maids were there and the place was a disaster. Smelled of cigarette, vomit and rotting food...which was everywhere including on the tank of the toilet. What did me in was the hypodermic needle laying on the bed in one of the bedrooms where my son would have slept. I freaked and asked the maid to call the person in charge. He said give him 15 mins and within that time he showed up. These ladies had hours of cleaning in front of them. He was great and moved us immediately to a suite on a lower floor. The condo was okay....not the cleanest....think it had been awhile since the carpets were vacuumed and they were very stained. The amenities were fine and great internet speed. The FOB also did not work which made getting in and out of the building a bit of a challenge. This is our second experience renting a condo and I can say with confidence I am done and running back screaming to mainstream hotels with concierge.

Gaining access to the property was very difficult. I paid for parking which was only accessible by a key fob inside the apartment. You have to pay for parking, obtain the fob and then move your car. In my case the fob was not available/missing. After an hour back and forth on the phone, I was told to park at another location around the corner. I already had to pay for parking to go to the unit so this was not an option. I've been asking for a refund of parking for the last few weeks and its fell on deaf ears. The unit itself was fine, just the upfront communication is terrible.

Our stay was very nice. A little complicated with the parking but we were helped all the way through the process. The condo was clean and the views were incredible, and very close to a lot of attractions.

First they send me to the wrong address TWICE IN A ROW. One of the times I had to disturb someone staying in a different building who is in the room allegedly reserved for me. When I am finally told the correct address (___ York), they refuse to send me the email confirming it so the front desk won't let me in without the email. The room had LOTS of problems: No soap in bathroom, no hangers in closet, dirty linens in closet, no duvet cover, dirty/stained toilet seat, dirty bathroom door, towel rack falling off the wall, chair at kitchen table falling apart, and NO WINDOW SHADES. Yup: despite being directly across from another high rise, there were No Window Shades. So there was no privacy in the unit. I sent messages to management about each problem and they never replied -- not even to get me some hangers or clean up the dirty linens in the closet. Then when I left, I put the key in the kitchen drawer like I was instructed. However they kept texting me later that day: "Where's the key???" I replied that key was in drawer, which is where they asked me to leave it. And what happened a couple hours later? They sent the same text again saying "Where's the key??" - as if they never read my prior reply or bothered to look in the drawer. I don't know why they charge a cleaning and maintenance fee for the place when they clearly do not clean or maintain it. This was the worst hotel in a long while

Wish thay had valued there customers and cumincated better and didn't waist our time Overall it was ok

LIKED that the property is in the perfect location for night life and sporting events (we went to Raptor game). It is a condo with an amazing view. The the living space is very homey and roomy. A secure home away from home for sure. DISLIKED how difficult it was to get checked in and the lack of communication. We booked same day and the front desk was not expecting us. After some delay we did get to our room, but had no clue as to how to work the TV with 3 remotes (finally figured that out) or what to do with the key when we left. We went to the desk in our tower but no one there, went back up to the 9th floor reception, but they were not allowed to take the key. Finally went back to 35th floor and left it on the kitchen counter. Also found out after we paid $60 to park, that the condos have their own spaces for $30! Not even the guy checking us in told us that.

It was awesome though they forgot to add toilet paper to the suite we went and got some in the store conveintly downstairs. Great location great experience hands down!

It was extremely close to the Scotiabank Center and within walking distance of many attractions.

Parking was difficult but Sam made that easy