天际酒店及水上乐园

成個酒店得一個微波爐可供顧客使用，另外製冰機亦係得一部，房間清潔欠佳。另外嗰房好嘈，樓上及周圍到晚上，有好多小朋友跳蹦蹦，致房間內很嘈。難以入睡打電話到前台叫人幫忙，效果都唔係好理想。

Everything is good

Room size a little bit smaller than expected

The Staff was very rude, the one staff member tried to charge me more, when I told her no, she rolled her eyes at me and got very rude. Very very poor service. The noise was very loud at 11:00 pm, when my grand babies are trying to sleep, when I called down to complain they told me when they had time they would look after it. WOW!!

Good staff and clean room

- Staff was rude after our keys didn't work after being reprogramed twice - room had literally zero accessible power outlets - fan on heater was so loud it would wake us up every 30 mins - extremely dated

Rooms are up to date and clean. Courtrooms are awesome for everyone to enjoy. Our family loved the movie nights as well— what a nice addition to the stay! Excellent proximity to so many extra fun things to do for the family as well all within walking distance. And the waterpark is a fantastic place for families!

The rooms are very old and run down, no soap in the bathroom or shower. Good kid-friendly place but the room we had (1714) could definitely use a renovation.

Too noisy on the air conditioner! Also the env , too noise too

Clean room friendly staff

Clean room

It seems to

Nice place to stay, very convenient to go to the water park. Staffs are friendly.

Very family friendly everything was great. Second time there will be back for a third.

Everything was great

Water temperature was tough with little ones.

Very convenient to get to water park

Room was clean enough except for a malfunctioning tv which was ultimately fixed upon calling front desk for help.

If you hate kids don't go here. Otherwise a great place for a little getaway

Terrible experience, the first night when we went to bed found blood stains on the bedsheets. When complained they casually offered to change the room or change the bedsheet.As we had kid and old person on board we requested to change the bedsheet. They sent the bed sheet and asked us to change it ourselves. They told that they don’t have any one available to assist us. Horrible. The next day we were there in the lobby to watch the children movie with our son. They run children movie every weekend from 8 pm to 10 pm. My wife mistakenly left her winter Jacket that evening in the hotel lobby. The very next morning when we reported this in front desk to check lost and found for the jacket they told that nothing was left. We asked for CCTV footage and they said that it is not available in the lobby. We lost a $250 winter jacket and they didn’t even try to help us. It was indeed a worst trip. We asked to meet the manager but they told that he/she is not available. Additional we booked for the hotel as there was a offer for 4 waterpark pass, however they clearly denied that the offer is only available when it is booked directly with the hotel but not with Expedia. We had one of the worst experience! I had been booking with multiple times and this is the first time it’s extremely terrible.