We are recurring clients & yet the front desk lady hardly accommodated us with the change of appropriate room. We requested & paid for a queen bed w/ sofa bed and she insisted that Expedia made a mistake. Also, the same front desk lady hardly approved our request of checking out 12nn, she said max 11:30am. I told her that we ALWAYS request a 12nn check out and there were no problem in the previous stays. I had spoken to the housekeeping staff when she came to the room and replied no problem as long as up to 12nn. Overall, staying in StayBridge and Holiday Inn Express by the U of S are still our #1 choice for the convenience reason of visit our son that stays in one of University residences.