深圳恒丰海悦国际酒店

Enjoyed my stay.. it is my 3rd time staying here.

Everything was fine. But I was asked to pay a 500RMB deposit which i had no idea about upon arrival and didn't have cash or credit card on me. They didn't accept Alipay so it was a bit of a hassle. Then the hotel itself feels very "Chinese"... What I had a problem with was the service. I wore the robe (with clothes underneath) from my room to the breakfast buffet because AC was too strong and i didn't have a jacket with me. Upon check-in, no one told me i couldn't wear the robe. Then after getting food, I was looking for a table to sit down. A female staff approached me, took away the plate from my hand, and told me I had to go back to my room and change. Apparently i wasn't allowed to wear the robe. I told her I could just take it off since I had clothes underneath. Then she didn't want to let me sit where I wanted to sit. She took my plates to a darker area (w/ no lights) and wanted me to sit there. I refused but then she still wouldn't let me sit where I wanted to sit initially. It was just a frustrating and negative experience after all. Oh btw, I wanted to check out the swimming pool on the rooftop the evening I arrived (around 8:30PM), but it was already locked up... Another weird thing is that this hotel is inside a larger mall. If you take the wrong elevator, you might end up in the middle of a shady Chinese market...

I have stayed here many times and the hotel is quiet and clean with a 24 hour McDonalds attached to the property. The breakfast buffet is good as well as the coffee. The Japanese restaurant is excellent

Hotel room is big and clean, located right next to a mall, with restaurants nearby. Hotel staff provided excellent service, especially 小叶, the concierge. He was exceptionally helpful and very friendly. A big thank you to 小叶 for his help.

the hotel was extremely clean and the service was awesome I would definitely stay there again and I would recommend it to anyone traveling

good

I wanted to use outdoor pool but the weather did not allow to use.

This is one of the best deals in the city. Good staff and nice rooms.

I've been coming to this hotel for almost 7 years now. It is in a great location, close to the airport and convenient for western visitors. There is a Starbucks on site, and McDonald's on site, a KFC on site and Pizza Hut. If you've been traveling through China for a while when you come to this hotel it is refreshing to have some comforts of home. There is only one problem, the Wi-Fi is terrible. When it works it is great but it is so sporadic and difficult to stay connected that it has finally forced me to look to stay elsewhere. I like this hotel and I like the convenience but if I can't do my work efficiently while I am at this hotel then there's no point in staying there.

Service was ok and friendly but aircon was odd. Water leak from ceiling

Heng Feng hotel is centrally located in Bao An and it's great for business travelers while it offers lots of other amenities with its convenient location. Room was comfortable and I was especially impressed with the movie selection on my TV. Also impressed with the staff and their English conversation skills which were well beyond average in China. The japanese restaurant in 3rd floor is great and the spa offers good relaxation after a long day of factory meetings. I'd return here.

Wifi is terrible... Cannot get any work done at the hotel.

One negative which was probably more so a Hotels.com issue, when I booked it said I had breakfast included but when I arrived the hotel wouldn't honour it. Was very embarrassing when you show up for breaky only to be told you don't have it.

Good business hotel. No faults found. Recommended.

Room was good for value. Reception was friendly and smilely. BUT no attendance at entrance what so ever on arrival and departure. I need to pick up all lugguages for my family, tolled them to check in, tolled them to my room along the dragful carpeted corridor, tolled them to check out, tolled them outside after check out, tolled them to the roadside to catch a taxi by myself!

I booked a non-smoking suite. Confirmed it was non-smoking at check-in. It was full of smoke (and ash trays). Asked at the front desk to change to another less smoky room, and was told there were no suites but that they would 'upgrade' me to a room in the executive wing. OK. The room was not a suite. All about the room was the same as the suite, except it was not smoky and was not a suite. There is NO Executive 'lounge' or any other amenaties. So, it wasn't an upgrade. I didn't bother to attempt changing again. The temperature control did not work. No matter what I set the room temperature, it stayed the same - although the fan kept blowing. I asked an staff member that happened to be in the hallway, and they said it was OK. (It wasn't). Perhaps they didn't understand me?

Great Location for Foreigners. Everything you need is less than 5 minutes walk away. ATM'S , Supermarket , and good Food can be had at Raindrops Café just opposite. KFC open 24 /7. Don't be scared to talk to the staff they can be very helpful and friendly. They will do anything to help. I was there nearly 4 weeks and would definitely return. Try to pay the extra for a suite , its worthwhile.

Excellent location if you are choosing to stay in this area. Take note it is not in the city centre but there are shops nearby and a vibrant neighborhood.

unpleasant area

The Japanese restaurant service needs improvement. We were told on Sunday the buffet price was 278/ person, the next day would be 248/person. We came in the next day, Monday, we were refused service because it’s 8:40pm by 2 young girls. Then another woman told us we could eat there but we can only order once and the price is 278/person except lady customer. Internet is very slow and needs to be reconnected every day (sign in). You also need a China mobile number to sign in to the internet. The swimming pool doesn’t belong to the hotel. It’s a public pool outside the hotel. The hotel is clean and quiet.