Holiday Inn Express CHENGDU WUHOU, an IHG Hotel

Guests on non smoking floors would smoke infront of elevators and surrounding guestrooms would stink with the smell.

So far no thing special. Better window free to open , it is sealed not sliding

Staff didn’t speak much English but this wasn’t needed. Hotel was not far from the airport and very easy to get to on the metro. Very good stay!

Nice rooms and pleasant staff, many of whom speak English well enough to be helpful. Wonderful variety of breakfast foods. However, the little shop in the lobby only accepts scan-to-pay so is not accessible for most foreigners.

Good for the price! The room is big, clean and quiet.

Hotel was clean and well maintained. Air-conditioning didn't function well but they fixed it promptly. Breakfast was typical Chinese and good. Didn't explore local area but convenient for work and taxis. Staff was helpful and checked our luggage for the day.

I use my American Express Card to guarantee the room, and request to pay the room rate of RMB899 in local currency. However, the Hotel says that it has deducted my payment from my American Express Card, so that I can not pay my hotel charge in local currency, RMB. This is not good. I have chosen to pay higher rate, 10% more per night to have the privilege to pay my hotel bill in local currency. It does not happen this time. Please check what happens. Thanks. Best regards, James

Hotel requirements met expectations but staff coould smile more. Translation was a big issue as the english was poor!!

Excellent breakfast Great staff Comfortable room Close to subway Could use a fridge in the room and ice machine

Once again I’m very pleased with the service provided by an amazing staff

We were welcomed by an amazing staff Our room was excellent with a great view Delicious breakfast bytheway Easy access for the metro and taxi Great food in the area too and walking distance

Very good location with easy access to transportation The breakfast was amazing and the staff even better

All went well. No problems

helpful and friendly staff, clean room. we are a group of 7 rooms, one room air condition out of order, one bedding mattress too old, breakfast choice should be improve .

This is a solid hotel, clean and comfortable. I recommend if you're staying in the area.

Comfy beds, clean rooms, full Chinese breakfast.

The room was comfortable, the staff were courteous and prompt, and the location was perfect for my trip.

I stayed at this hotel twice in the past two weeks. Once for 5 nights and then again for 1 night after other travels before returning back to Korea. Using an online site I made a mistake booking the hotel and booked my room for the night after I needed it. The room was fully paid for and there was no option for a refund from the site I understand most sites don't offer changes without paying an additional charge, but after having already stayed at this hotel for 5 nights I thought the hotel itself would be able to allow me to stay the night before with the booking I had but they would not. I was forced to pay again for the room and lost the money for my booking the following night. In addition, this was a couple days after the national holiday and the hotel was not fully booked so I could have easily taken a vacant room. I think this showed very poor customer service by the hotel staff and was very disappointing. During my 2 weeks of travel I spent a total of 9 days staying at 2 different Holiday Inns (Chongqing and Chengdu) but with customer service like this I don't expect to use the Holiday Inn in the future. In addition, after paying for the room, I was given a room with a shower that was poorly constructed. The door could not be opened if the shower nob was turned on or facing a certain way. It made pre-warming the shower impossible as I had to be in the shower with the door closed to operate it.

I stayed at the Holiday Inn Express Wuhou with my parents and my two little girls (3, 1) for three nights in early April. We were very pleased with the hotel. It was very affordable, comfortable and clean and breakfast was included, which was very convenient. The breakfast had a good range of options available including several cold cereals, two kinds of melon, fried eggs, noodle soup, two kinds of Chinese steamed buns, rice porridge, bacon, sausage, several Chinese hot side dishes, croissants, doughnuts and white sliced bread (toaster available) with butter and jam. There were two coffee machines that made hot, black coffee and heated milk was available as well as black tea and several fruit juices. There is a small children's play area in the corner of the dining area. We chose the table next to the play area all three mornings! It was a blessing to have that area available for the girls to enjoy while we had as leisurely of a breakfast as we wished. The hotel had two baby cots/cribs available and I borrowed one for my 1 year old free of charge. The hotel staff were kind and helpful. They do not speak much English, but they spoke more English than I do Mandarin and they tried their best to help me whenever I asked a question. We took taxis from the hotel to the places we wished to visit and paid between 12 and 35 yuan to get to most places. The giant panda breeding and research base is located north of the city, but it only took us 25-30 minutes/65-75 yuan to get there.

It was about 20C at night and daytime, but the hotel did not provide any air condition Inside the room. I was told by front desk staff that the weather is cool and therefore it s centrally turned off. Alternatively I was provided an electric fan for the night lol and it's a little bit dusty. Though the room have 2 windows, I don't think it's a good idea to open the windows while the air pollution index was over 130...I don't think I will visit this hotel again.