The staff at reception arranged me to a smoking room without asking me if I would like a smoking room or non-smoking room. I had to ask him to change a room for me because the smoking smell was way too strong. And he told me there were no non- room left witch i absolutely don't believe.
And when I check out, I was literally standing there for 10 mins waiting hskp to check the room. what time on earth I am at that a five star hotel had to ask hskp to check the room and left me stand there 10 mins nothing to do?
Very bad bad experience and the room is not like superior that will make you "wow". At this price, you can find a lot more hotels that provide much better service with better room in shanghai.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia