长白山凯悦酒店

Amazing location for skiing. Very comfortable hotel to stay in, huge rooms and fantastic views. Breakfast is great but all other hospitality areas lack atmosphere and quality service. Check in is long and complicated. Definitely not the high standard of experience expected at a normal Hyatt.

I booked two rooms as we have 4 people. One room has shower and bath tub, the other one looked like it's just taken out the bath tub and shower door, it's terrible. When you showered, water flooded to the other side of the bathroom. Unfortunately, you live with whatever they have available when it's full. Breakfast arrangement was terrible, waited 25 minutes for a table. Ski gears ran out very fast and we had to rent the gears from the ski house. Ski locker has to pay which is strange as normally it should be free for hotel guests. The ski rental counter is very understaffed, waited long time just to get served. The outdoor hot water pool was great, swimming pool is also good. Rooms are very hot and couldn't lower the temperature at all. Most of the people will need to open the balcony door to reduce the room temperature.

The facility is still pretty new and hotel service is not bad. The wifi signal in room is rather weak. The ski rental is a mess although it is not part of the hotel service, but they are not professional. I liked the pool, outdoor spa and the changing room very much.

Nice ski resort

I have to say the service is one of the best I've ever got from many many hotels I've been. Facility is also great, very big room, very clean. deserve the price.