上海五角场凯悦酒店

Excellent customer service and check-in. Clean hotel with friendly staff. Recommended.

Very friendly staff. Front desk waived our parking fees. Door boy offered great help in handling our luggages and it's tip-free. This is in big contrast to US where you pay a lot of tips and they just take it for granted and service still sucks.

I stayed 6 nights for a visit. Great location, wonderful service and staff! The only thing Is not up to the my satisfaction is that the air conditioning is not working well or not able to be adjusted to lower temperatures.

Awaiting for a large group guest checking in ahead of me. Very slow process, waited for more than 25 minutes in the line. Room is clean. The lobby does not have sitting area or other amenities. Would not recommend.

The only down side is the food! They are in shanghai, the food can be made better!

Everything was amazing from the staff to the conditions of the rooms and amenities

The room has amazing view, would love to come here again

Service wise, us is better

it's a very comfort hotel, I have stayed here twice. But I found the cleaner have not given enough soap, body lotion and body wash after cleaned the room. I have to call the staff to give me more. Normally, they will leave you one spare soap and body wash etc. but they didn't do this time for some reason.

Nicely appointed, clean, generally quiet ( although hallway noise was certainly noticeable). But my biggest complaint was the WIFI quality. I was in a video meeting, and my Wifi kept dropping, and with it audio and video. We tried various other platforms, always with the same result. Unhappy about needing to cut meetings short these days because of WIFI and limitations of 5G in China.

Directly connected to 5 malls on each coner of Wujiaochang and subway all connected under cover. ton ton of dining options in the malls and underground. Hotel is very nice, clean, comfortable and mordern.

Great hotel! Will use it next time in Shanghai

Great hotel, and better than expected

Close proximity to everything

Superb stay, kind staff and great hotel!

Nice Pool Nice breakfast Nice dinner loungd on 23 floor very clean friendly workers good restaurants nearby

Nice Hotel

Wonderful hotel, but need to improve cleanness,

good position, cleaniness and good service

The toilet door in my room was faulty during the 3rd day of my stay but the hotel handled the situation well and changed my room to the same level so it’s easier for me to move. The location is good, it’s near the metro, nearby with big malls , food and all. Awesome!