InterContinental Hotels SHIJIAZHUANG, an IHG Hotel

The staff from this hotel is very helpful, especially the staff Jerry, he offered lots of help during my stay.

The room and bed were quite comfortable. The staff always had a smile and were very helpful, so we had a good stay. There's a Wanda shopping center right next door where we had really good meals. The pool is a bit small, but it wasn't crowded so we could still exercise. Other potential management improvements are that the Agraria San Francisco toiletries that are pictured on the website were not seen. There are large refillable bottles in the bathrooms so we couldn't tell the brand. The hotel's pro-environment policies are excellent; getting rid of the small plastic bottles is great. It would still be helpful to know the brand of products offered. We loved that we could choose to not have towels or linens changed and also be rewarded for each day we supported green policies. One has to ask for this at check-in or a day before you'd like the service though. Check-in didn't go as smoothly as expected. Although our room was prepaid through Hotels.com, we were told it wasn't and asked to show our receipt. It then still took a few minutes to get in touch with management and confirm the room was pre-paid. Room service is limited at night; no Chinese food, desserts, or wine but only simple western foods like sandwiches and salads. This should be stated more clearly on the menu. Why is it not possible to even get a serving of cake or ice cream or wine at 10 pm? There are no pay-on-demand movies. Only tv channels are available. Still, this is top choice for SJZ at a good price.

Customer service Mr. Louis Chang helped me go through the internet to purchase high speed train ticket to Beijing. He was so patient and polite to help the customers, and did excellent jobs. I thank him so much .

Very good International hotel in a good location of Shijiazhuang. Breakfast buffet is amazing with a large array of food types. Hotel did have a bad smell of cigarette smoke even though I asked for non smoking room

This is a truly beautiful and comfortable hotel that is quiet and has outstanding amenities and is also within walking distance from a great shopping mall.

wonderful experience

perfect location

Air conditioning wasn't working in the room. English communication a big problem, not good especiall for a so called "international hotel". Would try somewhere else next time.

excellent service as per normal intercontinental brand. lack of western cuisine at restaurant. and buffet should have better quality food. enough quantity.

convenient location. good service standard. but breakfast and dinner buffet can be better. need better quality food. not just quantity.

This hotel is very clean and nice hotel wanda shopping center is next door but little far from railway station i like intercontinental hotel

Really good hotel but one niggle......the room ac couldn't get cold enough for me.

When staying in this second-tier Chinese city, it's worth spending a bit more to stay at the IC. The staff is friendly and very helpful. The rooms are spacious and kitted out with very modern decor and furnishings. Definitely deserving to be part of the IC chain. There is a convenient shopping centre next door if you need to buy anything. Would definitely book again if I ever find myself in Shijiazhuang again.

in accordance with the expected standards of intercontinential.

excellent place to stay

石家庄最好的酒店了，值得入住

주변에 완다 쇼핑몰이 있어서 다양한 식당을 접할 수 있습니다.

편리하고 친절하고 숙박에 충분이 좋았습니다.

地理位置优越，有免费停车位。前台服务热情周到，对会员识别度高，办理入住、退房手续迅捷。房间干净整洁，有空气净化器感觉很贴心，网速也挺快，这是一次满意的住宿。

整體來說非常好，但是房間暖氣不能調較，非常熱，令我失眠，夏天去便沒有這種問題