上海浦东文华东方酒店

Very nice hotel, perfect view. We arrived hotel late, the staff help us to ordered the food.We will come back again.

Excellent!

It was a good wxample of a MO.

We like the large bath

This was our 5th visit in 2 years ... love the place and booked to go back again in June ... nice and quiet on the East Bund

Absolutely enjoyed my experience staying here at Mandarin Oriental, Shanghai. Was given a complimentary upgrade for their executive club and was treated like a king. Staff was highly attentive and accommodating throughout the entire stay and even compensated one of our room service dinners since our neighbor was making a lot of noise moving boxes 12AM. Overall was a pleasant experience and look forward to my next visit.

Thank you Angelina and your team for the attentive service. The experience was great. The complimentary birthday cake was delicious. Love Mandarin Oriental's hotel culture and personable service.

Beautiful hotel, the whole stay for 3 nights with my family was wonderful. Staff were all so lovely and helpful would definitely stay here again

Thank you Luigi and the wonderful ladies in the Club lounge for the Excellent service

Thanks to Luigi I solved all the connections, communications and payment issues which they should be outlined specifically to the client upon arrival like Alipay, WeChat, internet etc. Luigi is very kind and helpful but the only international who can help the non Chinese visitor. Major emphasis should be given to English language training to local staff at reception, concierge, restaurant management etc. Everybody is extremely kind and willing to help. The issue is making the visitor at ease which lies with the management

Felt like I’ve never been to a hotel before everything was so well thought out and service was excellent. Definitely coming back. Thank you!

I enjoyed the ambience.

First time staying at Mandarin Oriental in Shanghai, and what a great experience it was! Front desk staff, fast check in, consierge (forgot name of the Mr.) gave me all needed informations about the hotspots in city! Room, modern, clean and spacious with a nice view over the financial district and the river. Breakfast is diverse, Asian/European style. Gym area is superb, combined with 25m swimming pool, saunas, and massage facilities. Overall good value for the money!

great stay

Everything was perfect, except for the wifi. Service was excellent, especially from the various concierges we encountered. Chauffer service was wonderful and the facilities and cleanliness was tip-top. Location was great too! Nice short walk to Pearl of the Orient and Superbrand Mall. Amazing hotel!

What an incredible stay! Location is perfect since it'a walking distance to the Gala mall with tons of food options, and the surrounding is so clean and quiet. Incredible attention to details, from top to bottom. We got the lounge access room and it was amazing. The buffect breakfast is so conprehensive that my teenage kids both love it. The quality of food is incredible. The michelin 1 star restaurant on premise is really great too. Overall, this hotel had made our stay in Shanghai that much more impressive.

We had a free upgrade to a junior suite. The room's decor is very welcoming. Great service from the overall customer service team.

The hotel was on one of the best I have stayed in. Stayed for 9 days. The service was immaculate. I also had club room access which I highly recommend. Jem, Thomas, Stevie and the team offered us a fantastic and friendly service and made the stay enjoyable. Breakfast was fantastic, although 78 grill could improve the food being the only negative.

Excellent

The reception guy is not professional. We stay 5 days 4 nights. We asked for a little higher floor, but we only offer the room on 6 th floor. If we need higher floor, we asked to pay more. The other 2 groups of guest behind us, get offer 10 th or above floor by another receptionist. I felt being discriminated. The room mattress is too old as we sit on the bed, we hear the spring sound. The pillows are not supportive. After a night we feel neck pain and lower back pain. There are a lot of aging marks on the room wooden floor . There many old marks on the room carpet too. Overall it makes you feel you stay at a 3 stars hotel. A morning we take the breakfast, the escort staff bring us to the table just next to the busy noodle counter. There are couples tables behind the front,we ask for the change of table but the staff refuses and say the tables are occupied. We have our breakfast over 40 minutes, all the behind tables are still empty. It makes me feel that kind of service is not match to the name of the hotel.